Overview
£45,000 to £50,000 depending on experience
Travel Product Set Up Manager
£45,000 – £50,000 per annum, dependent on experience
Folkestone or Crawley Hybrid (at least 3 days a week)
As our Product Set Up Manager, you’ll play a pivotal role in bringing our award-winning travel experiences to life. From unforgettable escorted tours and hotel stays to our Ocean and River Cruises, you’ll ensure every holiday is accurately set up and ready for sale, helping us deliver exceptional experiences for our guests as our Travel business continues its exciting growth journey.
Leading the product set up team, you’ll ensure all holidays are launched accurately, on time, and in line with our brochure and commercial timelines. Working closely with our Commercial, Product and Operations teams, you’ll oversee the complete product set-up process, from initial system configuration through to launch, while quickly resolving any issues that arise once products are live.
You’ll be responsible for ensuring product information, pricing and availability are accurate and consistent, giving our customers confidence when booking their next adventure. You’ll also drive continuous improvement by identifying opportunities to streamline processes, enhance system efficiency and strengthen controls, helping us support the next phase of growth across Saga Holidays and Titan Travel.
This requires you to be working from our either our Folkestone or Crawley office a minimum of 3 times a week.
Role Responsibility
As our new Travel Product Set Up Manager you will oversee resource allocation across Saga and Titan brands. Leading you team, you will ensure brochure and marketing campaign deadlines are consistently met.
Other accountabilities will include:
• Supporting Product Set Up Leads by coordinating resources effectively and assigning team members to tasks in line with agreed timelines.
• Maintain weekly reporting to monitor product progress from product brief through to on-sale, providing clear visibility of status and associated risk. Ensure necessary steps are in place before placing product on sale.
• Ensuring all training is given across all set up processes ensuring cross-skilling opportunities are identified to avoid resource bottlenecks. Proactively monitoring and address any underperformance
• Managing the day-to-day operations of the Product Set Up team, ensuring all activities are completed accurately and efficiently across both ground and air products.
• Leading the implementation and testing of new products and systems within the department to enhance product bookability, efficiency and improve speed to market.
• Running weekly brochure planning meetings, documenting progress and proactively highlighting any risks that may impact readiness for sale.
• Overseeing our set-up outsource monitoring performance and highlighting any risks or concerns through regular KPI reporting
• Ensuring all on-sale booking checks are completed within agreed service level agreements to maximise product bookability. Understanding root cause for any errors detected and suggested recommendations to avoid repetition.
• Managing task queues, ensuring all items are addressed within SLAs, with a focus on identifying trends.
• Investigating and resolving any product set-up issues or errors in a timely manner. Identifying any repeat errors and implement necessary measures to avoid repetition.
• Continuously reviewing and streamlining processes to eliminate loading queries and providing feedback for any package inconsistencies.
• Providing regular progress reporting, highlighting any SLA risks or potential impacts to delivery timelines.
• Ensuring products are placed on sale accurately, considering any held back dates, company and supplier stop-sales.
• Ensuring any package itinerary amendments are processed promptly to enable timely communication of changes to customers.
The Ideal Candidate
As our Travel Product Set Up Manager, you will have proven people leadership as well as experience in contract/product loading. Experience in the travel industry is advantageous.
You will also need to demonstrate the following skills and experience:
• High attention to detail
• Proven ability to work under pressure against tight deadlines
• Problem-solving ability and commercially astute.
• Excellent relationship management skills
• Proficient in Office 365
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
- 25 days holiday + bank holidays
- Option to purchase additional leave – 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus – Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
Job Reference: saga/TP/247980/3513
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
