Overview

Trainee Customer Services Adviser – NN1 1ED

Our Benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact.

With the objectives of:

  • Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre. 
  • To be an advocate for the delivery of service excellence across the council, and all our external partners. 
  • To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.
  • To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.

About you

We are looking for like-minded colleagues who:

  • Can provide an effective customer-focused service.
  • Can work closely with colleagues to seek feedback and resolve complaints.
  • Meet performance targets.
  • Have a flexible approach.
  • A ‘can-do’ attitude
  • Excellent communication and listening skills
  • Able to work as a team
  • Attention to Detail
  • Engaging Personality
  • Problem-Solver

These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

http://www.cambridgeshire.gov.uk/council/jobs-and-careers

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