Overview

Salary: Competitive

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. 

We are currently looking for an experienced Sales & Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands. 

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

In the role of Sales & Service Team Leader you will be responsible for: 

  • Day-to-Day supervisory management of the Sales and Service team
  • Communicating goals and deadlines, planning workloads/delegating tasks
  • Motivate, coach and develop the capabilities of the team
  • Effectively manage and drive performance against agreed KPIs set by the Sales & Service Manager
  • Provide excellent, best in class, customer service experience
  • To act as the first point of supervisory contact for all orders, telephone enquiries, queries and complaints that cannot be resolved by the Internal team
  • Supporting the overall sales plan and the commercial team to ensure that customer service is delivered from the first point of contact through to delivery

The ideal candidate for the role of Sales & Service Team Leader will have experience of:

  • Previous supervisory or management experience essential
  • Proven track record in Customer Service and Commercial environments
  • Comfortable with challenge and accountability
  • Hybrid working management experience
  • Self-motivated with excellent communication skills and resilience
  • Ability to negotiate, influence and empower the team and customers to deliver on set goals
  • High standard of Customer Service, instilling the same expectations in your team 

Location: Wolverhampton, West Midlands, England

Job Reference: tarmac/TP/117/5602

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