Overview

Salary: £24,000 per annum

Shift hours: Part Time

Restaurant Reservations Manager

Wimbledon Food & Drink | The Championships

Location: All England Lawn Tennis Club, Wimbledon, London, SW19 5AG
Salary: £24,000 per annum
Contract: Permanent

Be Part of Wimbledon’s Iconic Championships

The All England Lawn Tennis Club is home to one of the world’s most prestigious sporting events. As we look ahead to the 150th Championships in 2027 and beyond, we are seeking an experienced and enthusiastic Restaurant Reservations Manager to lead the reservations operation across our diverse portfolio of public-facing, Debenture and Members’ restaurants.

This is an exciting opportunity to take ownership of reservations within a unique, high-profile hospitality environment, playing a key role in delivering exceptional dining experiences for guests, members and clients.

About the Role

This is a permanent position with a recurring seasonal working pattern, offering a different rhythm to a traditional full-time role.

  • August to March: Approximately two days per week, combining remote working with onsite attendance as required.

  • April to July: Full-time, averaging 40 hours per week, based onsite at the All England Lawn Tennis Club, Monday to Friday.

  • During The Championships: Additional hours, including weekends, will be required during the four-week peak period in late June and early July.

The annual salary of £24,000 reflects the overall working pattern. The role follows the same seasonal structure each year.

Key Responsibilities

As Restaurant Reservations Manager, you will take ownership of the reservations operation, ensuring an efficient booking service, maximising commercial opportunities and delivering an outstanding guest experience.

Your responsibilities will include:

  • Managing reservations across multiple restaurants and dining outlets, overseeing the entire booking journey from initial enquiry through to confirmation and guest arrival.

  • Taking ownership of our reservations management platform, SevenRooms, ensuring booking availability, table allocation and processes are effectively managed and optimised.

  • Maximising booking opportunities, occupancy, pacing and capacity utilisation, identifying opportunities to improve reservations performance and drive revenue.

  • Managing guest communications, special requests and feedback, ensuring a professional, responsive and guest-focused service.

  • Leading, supporting and developing the reservations team, including training colleagues and hosts on systems, processes and procedures.

  • Producing regular reservations reports and monitoring booking trends, cancellations, no-shows and overall performance.

  • Building strong working relationships with internal operational teams and client-group stakeholders to ensure a coordinated approach to ballot processes, reservations and guest service.

  • Leading the planning and delivery of the reservations operation during The Championships, ensuring the team and systems are fully prepared to manage the demands of this exceptionally busy period.

What We’re Looking For
We are looking for someone who is highly organised, commercially minded and passionate about delivering exceptional hospitality.

Ideally, you will have:

  • Previous experience managing restaurant reservations, preferably within a premium restaurant, hotel or multi-site hospitality environment.

  • Hands-on experience using a restaurant reservations management platform such as SevenRooms, OpenTable, ResDiary or a comparable system.

  • Experience managing booking enquiries, table allocation, availability and guest communications.

  • Strong leadership skills, with the ability to motivate, support and develop a small team.

  • A commercial mindset, with an understanding of how reservations, occupancy, pacing and booking management contribute to business performance.

  • Excellent communication and relationship-building skills, with the confidence to work effectively with a range of internal stakeholders.

  • The ability to remain organised, calm and proactive in a fast-paced environment, particularly during peak trading periods.

  • Confidence using reporting and data to identify opportunities, monitor performance and improve processes.

Why Join Us?

This is a fantastic opportunity to become part of the team behind one of the world’s most recognised sporting events. You’ll work in a distinctive hospitality environment, with the opportunity to make a real impact on the guest experience and the successful delivery of The Championships.

You’ll also benefit from a range of Compass Group benefits, including:

  • Competitive annual salary.

  • Access to a range of employee benefits and discounts.

  • Onsite parking and meals when working at the Club.

  • Medicash health benefits.

  • Aviva Digicare.

  • Pension scheme and life assurance.

  • Access to additional wellbeing and employee support benefits.

Ready to Join Us?

If you have a passion for restaurant reservations, enjoy leading and developing a team, and want to play a key role in delivering exceptional hospitality at Wimbledon, we’d love to hear from you.

Apply today and become part of the team supporting The Championships, year after year.

Reference: com/1211/68687005/52838014/R/BU

Location: London

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.