Overview

Salary: £54644 – £61278

Shift hours: 37

Are you passionate about protecting public services? Coventry is an ambitious City, and we are looking for an Operational Manager with the drive to lead our Insurance Section.  

The individual will be responsible for the following key areas:   

  • Insurance
    1. Ensuring that the Council’s portfolio of insurances meets its needs.
    2. Providing insurance advice to colleagues throughout the Council, including to Legal and Procurement colleagues. 
  • Claims
    1. Being the lead on the Council’s response to all types of insurance claims.
    2. Managing a small team of claims handlers.
    3. Working with finance colleagues and external advisors to ensure that the Council holds the correct levels of provisions and reserves for claims. 
  • Risk Management
    1. Facilitating regular reviews of the Council’s Corporate Risk Register, which includes writing reports for and presenting them to the Council’s Leadership Board and the Audit and Procurement Committee.
    2. Providing support to service areas as they monitor and review their risk registers.
    3. Providing operational risk management advice to managers.
  • A qualified insurance professional (Chartered Insurance Institute)
  • Able to work strategically with various stakeholders, building constructive working relationships both internally and externally with Councillors, Directors, Service Managers, Barristers, Solicitors, Loss Adjusters, and external claims handlers.
  • An enthusiastic individual who can lead insurance and risk within an operationally diverse organisation.   
  • Has experience of working for or with local authorities 

We value and respect the diversity of our team and aim to recruit a workforce which reflects our diverse communities. Currently within our operational management team, women and people from minority ethnic backgrounds are under-represented and as a result we would like to encourage women and people from minority ethnic backgrounds to apply for this post. 

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Monday 15th September 2025

Reference: coventrycc/TP/37470/11398

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