Overview
Information Rights Adviser – London
Closing Date:
16/10/2025
Group:
Corporate Group
Management Level:
Associate
Job Type:
Permanent
Job Description:
Please note this role will close at 00.01 on the 16th October so we advise making your application by midnight on the 15th October.
About Ofcom
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.
Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
About the team you’ll be part of
The Information Rights Team, covering Freedom of Information and Subject Access Requests, Environmental Information Regulations and wider Governance & Accountability work as needed.
The purpose and scope of the role
The Information Rights Advisor will be part of a small team fulfilling a range of Freedom of Information (FOI), Environmental Information Regulations (EIR) requests, and Subject Access Requests, spanning all of Ofcom’s remit.
You’ll be working with a wide range of colleagues across the organisation and closely with our legal advisers. The team also deals with other work within the wide range of responsibilities in the Governance & Accountability Team including some data protection responsibilities. This role will include some compliance work including Corporation Secretary complaints and Data Protection breach work.
Your Key Responsibilities
- Working closely with senior decision-makers and the legal team, you’ll need to manage a large number of requests for information through to completion and maintain good record keeping. You will be networking and collaborating with colleagues to locate information, research answers, and respond to requests within statutory time limits.
- You’ll use your understanding of FOI, EIR and subject access requests to draft replies, incorporating the information and views from subject matter experts and advice from legal colleagues.
- Respond to requests for assistance and guidance from colleagues through the organisation including a wide range of queries relating to information rights.
- You’ll need to establish a rapport with the network of internal FOI representatives and other colleagues through the organisation, encouraging them to seek help, guidance and direction from the Information Rights team.
- You’ll be logging, assigning and ensuring case records are updated via the case handling system (Salesforce) and producing business reports as required.
- Working with the team, you’ll be arranging meetings, preparing agendas, taking notes, interpreting and applying information you have been given to your letters. You may occasionally be creating content for internal training events and other presentations.
- Monitoring of, replying to, and distributing emails from the Information Requests inbox to Salesforce and colleagues during the team manager’s absence.
- Generating reports on FOI/BAU/DPA cases etc. from Salesforce during the team manager’s absence and distributing to Senior Management. Then providing additional information on these cases as and when required.
- Respond to requests for assistance and guidance from colleagues through the organisation including a wide range of queries relating to information rights.
- Providing cover and assisting the Data Governance Manager with data breach cases, both internal and external; working with colleagues internally, and to external stakeholders if required, to resolve any potential data breaches.
- Monitoring and actioning items in the Corporation Secretary’s inbox during the Compliance manager’s absence and to support generally.
The skills, knowledge and experience you’ll need for success
- A clear understanding of FOI, EIR and data protection (including Subject Access Requests) or a willingness to learn; a good understanding of Ofcom’s responsibilities and duties; and be able to successfully project manage and prioritise a busy case workload within strict deadlines and with accuracy and attention to detail. You’ll have good networking and interpersonal skills and a calm, professional approach so you are able to manage a number of requests at the same time. It would be helpful if you have experience of Salesforce.
- Executing Plans -Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.
- Owning Accountabilities – Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.
- Forming Relationships – Build and nurture positive relationships with people inside and outside the organisation.
- Harmonising Work – Work effectively with others, creating an honest team environment and sharing valuable information and resources.
- Articulating Ideas – Express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone.
Inclusivity Statement
Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.
Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at resourcing@ofcom.org.uk or call 0330 912 1378.
As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. https://careers.ofcom.org.uk/careers/how-we-hire/
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
