Overview
Salary: £13,412 – £ 15,511 per annum (FTE £26,824 – £31,022)
Housing Triage Assistant
12 Months Fixed term contract, 18.5 Hours per week
£13,412 – £15,511 per annum (FTE £26,824 – £31,022)
Acting as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.
In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.
The post will cover both our Malvern and Wychavon districts.
About you
The successful candidate will:
- Be customer focused and dedicated to providing an excellent and timely service
- Have the ability to advise and assist customers on all aspects of housing
- Plan and prioritise their own workload to meet deadlines
- Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
- Have a tactful and diplomatic approach in all situations
- Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
- Be computer literate with the ability to utilise a range of software packages
- Good educational background with numeracy and literacy skills
- Previous experience in a Housing or similar related field
- Housing qualification or a similar related field
- Computer skills: Microsoft Window Packages and Housing related computer systems
- To have a sound working knowledge of housing legislation and guidance
The successful postholder will also be required to apply for a basic DBS check.
What we can offer
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.
To discuss the post or for further information, please call Lisa Williams on 01386 565000 option 5
Closing date: Sunday 19 October 2025
Interview date: Friday 24 October 2025
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Attached documents
Employee benefits
Job Description
Location: Pershore
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
