Overview

Global Change & Communications Senior Specialist – Digital Products – Heredia, Costa Rica

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You’ll Do
We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees, as part of our surge capacity team with the flexibility to ramp up and down quickly across any portfolio based on priority. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
 
You are good at
  • Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
  • Key change management behaviours including:
  • Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
  • Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
  • Developing and delivering strategic user framed communication plans
  • Write, review, and send user framed communications & content
  • Developing training & enablement approaches & content
  • Track change management & behavioral KPIs and metrics
  • Engaging with portfolio teams to understand priorities and roadmaps, ramping up and down quickly as surge demand shifts across portfolios.
  • Proactively identifying and clearly articulating upcoming change & behaviors needed to support adoption, applying working knowledge of behavioral science to strengthen the approach.
  • Proactively managing stakeholder expectations while structuring and prioritizing work across multiple concurrent portfolios
  • Collaborating with cross-functional teams, designers, and vendors to facilitate change activities, exercising independent judgment and escalating only when needed
  • Quickly building relationships and adapting to new team working norms as you move across portfolios
  • Dealing with ambiguity across multiple concurrent, fast-changing portfolios
What You’ll Bring
  • 4-6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus)
  • Change management certification a plus
  • Experience operating in an agile or surge capacity operating model preferred, with comfort ramping across multiple portfolios on short notice
  • Working knowledge of behavioural science or related disciplines, with demonstrated application to change management strategies
  • Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
  • University degree with demonstrated high academic achievement preferred
  • Experience or passion for structuring and solving complex problems
Who You’ll Work With
  • Product Portfolio Leads
  • Product Owners
  • Product GTM, Change and Enablement CoE members
  • BCG consulting teams
  • BCG functional leadership
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E – Verify Employer. Click here for more information on E-Verify.

 

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