Overview
At Warner Hotels, we’re passionate about creating memorable short breaks for our guests and providing exceptional experiences delivered by outstanding teams. We are seeking an inspirational, commercially astute, and people-focused General Manager to lead our beautiful Cricket St Thomas Hotel.
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel’s performance operationally, commercially, and culturally. You’ll lead high performing teams, optimise revenue streams, and champion a guest obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
This is an exciting opportunity for an experienced hospitality leader to take ownership of a flagship hotel operation and drive exceptional guest satisfaction, team engagement and commercial performance.
As General Manager, you will:
- Lead all hotel operations, ensuring the delivery of exceptional guest experiences.
- Drive hotel profitability through effective commercial and operational management.
- Inspire, develop and retain a high-performing leadership team.
- Champion a culture of engagement, accountability and continuous improvement.
- Ensure all health, safety, compliance and brand standards are consistently achieved.
- Deliver budget, revenue and EBITDA targets through robust business planning.
- Oversee guest satisfaction, reputation management and continuous service improvements.
- Build strong relationships across the wider Warner Hotels business and local community.
- Identify opportunities to enhance the guest proposition and maximise revenue streams.
What We’re Looking For
- We’re seeking a proven hospitality leader who can demonstrate:
- Significant experience as a General Manager, Hotel Manager or Regional Hospitality Leader.
- A track record of successfully leading large, multi-department hotel operations.
- Strong commercial acumen with experience managing P&L performance.
- Outstanding people leadership and coaching capability.
- Experience driving guest satisfaction and operational excellence.
- Strong understanding of food & beverage, accommodation, entertainment and leisure operations.
- Excellent stakeholder management and communication skills.
- Passion for developing talent and creating an engaged team culture.
This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment and represents Warner Hotels positively with all stakeholders.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we’re happy to discuss any reasonable adjustments
We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered.
Location: Cricket St Thomas Hotel, Cricket St Thomas, TA20 4DD
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
