Overview
Client Program Senior Specialist – BCG U – Boston, United States of America
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
BCG U is our global center of expertise on upskilling and reskilling for transformative business impact. BCG U’s mission is to equip our clients with future-critical capabilities, so that organizations can tackle issues with skill shortages rapidly and at scale. In doing so, we help unlock the full potential of private and public sector organizations around the world.
More than a traditional L&D program, BCG U helps our clients with significant, strategic capability improvement by:
- Upskilling strategically critical groups (those with highest impact potential) to drive transformational change
- Driving significant and measurable impact on key business metrics
- Crafting rich, customizable learning journeys at scale, tailored to client’s unique challenges, and delivered by world-class academic experts and industry practitioners
Ensuring that learnings are made applicable in daily work through practice, processes and tools to support change, and new behaviors and mindsets.
What You’ll Do
As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience. You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success.
You will contribute to the end-to-end program management cycle, including:
- Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
- Managing learner onboarding, inquiries, tracking participation, and completion.
- Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
- Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
- Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.
- Handling administrative, legal, and contractual program components.
- Contributing to BCG U internal projects when not staffed on client assignments.
- Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
- Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.
- Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.
- Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.
You’ll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.
You are good at
- Working effectively with colleagues across teams and backgrounds, ensuring everyone’s contributions align with client needs.
- Coordinating and managing large-scale client upskilling programs effectively.
- Ensuring quality and consistency in program delivery, with strong attention to detail.
- Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written).
- Problem-solving with a client-focused mindset.
- Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making.
- Preparing impactful presentations and communications.
- Building and maintaining strong internal and external relationships.
- Adapting flexibly to changing priorities and environments.
- Managing complex, high-visibility, and high-stakes initiatives with strong risk management and stakeholder alignment.
- Confidently integrating GenAI, AI agents, and automation into everyday workflows, continuously experimenting with new technologies and identifying opportunities to improve efficiency, scalability, and client outcomes.
- Demonstrating a strong growth mindset, with a genuine curiosity and willingness to continuously learn, embrace feedback, adapt to change, and proactively develop new skills and capabilities to succeed in a rapidly evolving, AI-driven environment.
What You’ll Bring
- Minimum 5-7 years’ experience in relevant business.
- Relevant educational qualifications such as a graduation degree.
- Experience/exposure to digital learning, Edtech preferred.
- Consulting Experience a plus but consulting mindset a requirement.
- A strong interest in talent and upskilling.
- Demonstrated Project Management Expertise. Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.
- Strong written and verbal communication skills.
- Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.
- Analytical mindset with the ability to translate data insights from into actionable recommendations.
- Data analytics skills, including tools like Tableau preferred.
- Advanced skills in PowerPoint, MS Excel, Word.
- Demonstrated experience managing complex, high-stakes projects involving multiple senior stakeholders and cross-functional teams.
- Demonstrated AI fluency, with hands-on experience leveraging GenAI tools, AI agents, and automation in day-to-day work to enhance productivity, solve problems, and improve operational effectiveness.
- An AI-first mindset, with a strong enthusiasm for working in a fast-paced, technology-driven environment where AI is embedded into everyday workflows and ways of working. Experience working in or alongside AI-native organisations is a plus.
- A proactive and experimental approach to emerging technologies, with the ability to rapidly adopt new AI capabilities, identify practical applications, and translate them into scalable solutions while maintaining appropriate standards of quality, confidentiality, and responsible AI use.
Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change
Who You’ll Work With
- Global BCG U Team
- Global BCG LD Team
- Various regional case teams
- External vendors/partners
Additional info
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.
In the US, we have a compensation transparency approach.
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
The base salary range for this role in Boston is $84000-$98500.
This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.
In addition to your base salary, your total compensation will include a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
All of our plans provide best in class coverage:
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E – Verify Employer. Click here for more information on E-Verify.
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