Overview

Company description

Claims Advisor

Tunbridge Wells | Hybrid | Full-time, Permanent

  • Salary: £24,890 plus up to 10% annual bonus
  • Hours: 37.5 hours, 5 days a week
  • Shifts: Monday to Sunday, 7:15-10:45pm
  • Interviews: Running until 1 April 2026
  • Start Date: 20 April 2026
  • Important: Annual leave in first 4 weeks may affect eligibility

Be the reassuring voice customers need after a car accident.

We are looking for confident, customer-focused people to join our inbound contact centre team in Tunbridge Wells. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect.

What makes this role exciting

  • Every call is different, giving you the chance to problem solve and make a real impact
  • You will support customers at a key moment, helping turn a stressful experience into a positive one
  • For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate
  • It is a commercially driven environment where strong conversations and good judgement really matter
  • You will be part of a supportive team that works together through busy peak periods and celebrates success

What we are looking for

  • A calm, empathetic approach and a genuine passion for helping customers
  • Strong communication skills and the confidence to guide conversations clearly
  • The ability to assess information, ask the right questions and make sound decisions
  • Resilience and composure in a fast-paced contact centre environment
  • Commercial awareness and a drive to deliver great outcomes for both the customer and the business

What you will get in return

  • 23 days annual leave
  • 24/7 GP service
  • Free breakdown membership
  • Discount scheme on shopping, holidays and more
  • Discounts on AA products
  • Employee assistance programme
  • Inclusivity awareness networks
  • Worksave pension with up to 7% employer contribution

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.