Overview
First Class Host – Newcastle Upon Tyne
First Class Host – Newcastle
Join the Journey.
Are you passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced, people-focused environment? If so, CrossCountry is recruiting First Class Hosts to join our dynamic team in Newcastle.
What you’ll be doing
As a First Class Host, you will be the face of our service — ensuring our customers receive a warm welcome, excellent service, and a memorable journey every time they travel with us. You will be serving complimentary refreshments and selling additional items to our First-Class customers, ensuring that you deliver a premium customer experience onboard by maintaining high standards of presentation and professionalism and providing a safe, clean, and welcoming environment.
You may also be asked on occasion to support with providing a high-quality at-seat catering service to our Standard Class customers.
What is in it for you?
- Starting salary: £25,978, rising to £28,188 after successful training (based on a 38-hour week)
- Permanent, full-time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
- Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role — We’re hiring the right people. Here’s what success looks like:
- Excellent people skills – confident, approachable, and great at connecting with customers.
- A flexible approach – you will work shifts, including early mornings, evenings, weekends, and bank holidays.
- A strong team player- work seamlessly with onboard crew and local colleagues
- Well-presented- professional appearance and attitude that reflects our brand.
- Sales and service driven- Ability to work to sales or service targets and deliver consistent results.
- Personality – we want authentic, energetic individuals, not robots!
Location Requirement
- You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably.
Why Join CrossCountry?
At CrossCountry, we are committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: 13th October 2025
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
