Overview
Senior Infrastructure Engineer – Bristol Regional Centre – 3 Glass Wharf
About the job
Job summary
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Do you thrive in a collaborate environment and are great at building and maintaining positive relationships?
At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
The CDIO Customer Engagement and IT Business Services Group supports HMRC Customer Services Group incorporating Personal Tax, Debt Management, Business Tax and Customs, and Benefits and Credits. The team has a focus to Transform Customer Management, helping our customers to be able to interact with us in the right way, at the right time and for the right reasons.
Job description
This is an exciting time to grow join a growing team as a Cloud Infrastructure Manager. You will be given the opportunity to take the lead on production and management processes for cloud governance and support in a team that is expanding to meet ever growing demand. You will work closely with 3rd party suppliers, technical delivery groups within HMRC CDIO and HMRC Customer groups to achieve excellent results.
This role will suit an individual who has experience in working with cloud technologies – who takes a rational and organised approach to tasks, and support cloud solutions with inherent quality. Although you will be a specialist in a given technology area you should expect to build a breadth of skills and knowledge as part of your personal development in order to match evolution path of the organisation and the wider industry.
This role is within a live service function responsible for the management of all aspects of major application and its underlying cloud infrastructure. You will work with Application Engineers, Senior Developers and Service Managers to achieve end to end Service Management. You will be primarily focussed on Azure platform maintenance and improvement, although experience of other cloud technologies, including AWS, is helpful.
Person specification
A successful candidate will:
- Have experience supporting and managing Cloud environments, particularly Microsoft Azure and AWS.
- Be able to translate complex technical ideas into business impacts and facilitate the relationships with all stakeholders.
- Be able to make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase.
- Be capable of resolving technical disputes between wider peers and all stakeholders, considering all views and opinions.
- Have experience working with measurements and metrics.
Responsibilities
As a Cloud Infrastructure Engineer, you will:
- Be part of a small team accountable for maintaining a significant live service.
- Lead all services within a cloud Subscription.
- Provide trustworthy, specialist advice on the operating system.
- Handle security and concurrency within the operating system.
- Coordinate and direct the operating system build and configuration, maintenance, upgrade, and patching.
- Be responsible for production and management of processes for correct cloud governance including security and vulnerability processes, as well as financial management and cloud cost optimisation.
- Ensure service requirements and demand are produced, planned, and supported.
- Manage all licence and certificate requirements, working with the service owner to ensure funding is planned and updates are applied appropriately.
- Deploy Azure VMs (Windows Server and Linux) in a highly available environment.
- Explore automation technology options within Azure.
Essential Criteria
You will need to demonstrate practical, technical knowledge and experience in the following:
- Cloud Infrastructure Management, Cloud technologies and security concepts, managing virtual machines and maintaining operating systems.
- The ability to work with well understood cloud technologies, particularly Microsoft Azure and AWS.
- Building and maintaining cloud solutions using best practices.
- Monitoring cloud solutions for performance and availability, and troubleshooting issues. Updating cloud solutions as new features become available.
Transitional Sites Information
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
These sites are:
- Waterview Park, Washington – moving to Pilgrims Quarter, Newcastle
- Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
- Centenary Court, Bradford – moving to 7 and 8 Wellington Place, Leeds
- Lynx House, Portsmouth – moving to No.1 The Goodsyard, Portsmouth
- Telford Plaza, Telford – moving to Parkside Court, Telford
- Trinity Bridge House, Manchester – moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
Technical skills
We’ll assess you against these technical skills during the selection process:
- During the interview you will be questions to assess your Technical Skills. The panel will ask you questions regarding effective management of cloud technologies in order to assess your technical skills and expertise.
Benefits
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview your Experience will assessed and you will also be asked a question to assess your Technical Skills. The panel will ask you questions regarding effective management of cloud technologies in order to assess your technical skills and expertise.
Interviews will take place virtually via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
