Overview
Student Experience Officer (KD13036) – Bath, BA2 7AY
About the role
We are seeking a proactive and student-focused individual to join our student experience and engagement team as a Student Experience Officer, supporting undergraduate students in the School of Management.
This is a dynamic and varied role, central to enhancing the student journey. As a key point of contact, you will provide personalised guidance and support to students throughout their studies. From monitoring academic progression to signposting pastoral and academic resources, your contribution will help students feel supported, included and empowered to succeed. You’ll also play a vital role within the undergraduate office, working collaboratively with professional services colleagues across the School, and liaising closely with the Directors of Study, Academic Advisors, and other academic and campus-wide services to ensure a joined up, proactive and responsive approach to student support.
Committed to service excellence, you will support both students and staff through the planning and delivery of enrichment and engagement activities that foster a sense of community and belonging. You will maintain accurate, student-facing information across a range of platforms, and ensure records are kept up to date and that every student receives appropriate support. Our ideal candidate will be proactive and adaptable in managing their workload, demonstrating sound judgement, professionalism, and a genuine commitment to enhancing the student experience.
About you
Our ideal candidate will demonstrate;
- Excellent organisational and time-management skills
- Strong interpersonal and communication skills, with a student-centred approach
- The ability to use initiative and exercise sound judgement in a busy and varied environment
- Confidence in handling sensitive information, including managing complex or challenging situations with professionalism and empathy.
- Experience of engaging with individuals from diverse backgrounds
- Capacity to understand and apply institutional policies and academic regulations.
- Attention to detail, with a focus on maintaining up to date records
Further Information
This role is offered on a full-time (36.5 hours per week), permanent basis.
For an informal discussion about the role please contact Claire Martin on cm2012@bath.ac.uk
However please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
Closing Date: 08 Oct 2025
Department: Management, Specialist and Administration
Salary: £31,236 to £37,694
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
