Overview
Company description
Location: London (Hybrid 3 days per week in the office)
Employment Type: Full time-permanent
Salary: competitive salary, plus up to 10% performance related bonus
Hours: 36.25 hours per week (Monday to Friday)
This is the job
As Product Manager, you will play a key role in ensuring all products comply with FCA regulations and support clear consumer understanding. You’ll be instrumental in aligning product governance with the AA’s risk and compliance culture.
Your responsibilities will include:
- Gathering and analysing key product data
- Reviewing and updating terms and conditions
- Approving marketing materials to ensure regulatory and brand alignment
- Presenting insights and recommendations to senior stakeholders across the business
This role requires a strong understanding of regulatory frameworks, attention to detail, and the ability to communicate effectively across teams.
#LI-CL1 #LI-Hybrid
What will I be doing?
As Product Manager, you’ll be responsible for a wide range of governance and regulatory tasks that ensure our products meet both internal standards and external requirements. Your key responsibilities will include:
- Preparing governance packs for regular forums such as Product MBRs, Underwriter Forums, COF, POF, Consumer Duty, and Voice of the Customer
- Collating Consumer Duty statistics for monthly review and interpretation by the Senior Product Manager
- Managing POF and COF updates and actions, including tracking, chasing, and maintaining a submission calendar
- Maintaining the Product Register, ensuring continuous review and accurate updates
- Supporting annual product reviews, including scheduling, tracking submissions, outcomes, and associated actions
- Managing product terms and conditions, including maintaining a change log and overseeing the full lifecycle from draft to fulfilment
- Supporting audit preparation, coordinating content for internal, external, and customer audits in collaboration with other business areas
- Ensuring regulatory compliance, with ongoing reviews and identification of opportunities for improvement
- Building trusted relationships across the business to identify changes and implement new processes efficiently
What do I need?
Capability, Knowledge and Experience
- Proven ability to apply structured decision-making to complex challenges, delivering credible and well-considered solutions
- Excellent communication skills, both written and verbal, with the confidence to engage a wide range of stakeholders
- Strong proficiency in Excel and PowerPoint, with the ability to present data and insights effectively
- Solid understanding of business operations, processes, and the AA brand
- Strong analytical skills with the ability to identify trends and opportunities for improvement
- Experience in identifying and driving continuous improvement across business areas
- Demonstrated ability to deliver tangible change that benefits both customers and commercial outcomes
- Collaborative team player with leadership capabilities, sharing insights and best practices
- Highly motivated and results-driven, with a strong commitment to success
- Knowledge of Power BI is advantageous
Education and Qualifications
- Degree educated is preferable but not essential
Personal Characteristics
- Embodies the AA values: courtesy, care, collaboration, expertise, and dynamism
- A proactive team player who supports the wider AA vision and colleagues
- Takes ownership and works independently with a positive, confident, and change-embracing attitude
- Self-motivated with a strong focus on improving the control environment
- Tenacious in pursuing continuous improvement and leveraging technology for automation
- Forward-thinking and solution-oriented, with a can-do approach to challenges
- Thrives under pressure and is motivated by daily targets and goals
- Collaborative and influential, driving positive customer outcomes and business change
- Passionate about delivering great customer experiences
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
