Overview
Customer Advisor – Milton Keynes
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
We’re looking for a professional and enthusiastic Data Support Assistant to come and join our team.
About Our Role
As a Customer Advisor, you’ll provide an efficient and appropriate response to customers and other business partners, while dealing with enquires in a helpful, proactive and professional manner
Key Accountabilities
- You’ll ensure that an excellent service is provided at all times
- You’ll answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
- You’ll respond to customer queries via multiple channels
- You’ll work in conjunction with company policies and procedures
- You’ll handle interactions for all workstreams within agreed timescales
- You’ll ensure that all Data Protection requirements are complied with
- You’ll build and maintain effective working relationships with staff, visitors and contacts
- You’ll contribute in creating and maintaining a high-performance culture
Role Requirements
- Experience of working in a customer service role, preferably dealing with telephone, email, webchat and postal enquiries in a stakeholder engagement environment
- A genuine passion for speaking to customers and answering queries.
- Excellent customer service skills
- Proven ability to prioritise own workload, in line with changing requirements
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Excellent attention to detail, with high levels of accuracy • Computer literate, including experience of using MS Office
- Effective communication skills, with excellent telephone manner
- Ability to use own initiative and work within defined procedures
- Strong team working ability
Salary £23,600.00 per annum
Grade 6
35 hours per week (Monday – Saturday 9am – 5pm)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
