Overview

Calisen is a leading provider of metering solutions, delivering essential support to energy suppliers and helping households become more energy efficient. As part of our growth, we are seeking a proactive and detail-oriented Work Dispatch Assistant to join our dynamic Work Dispatch Team.

As a Work Dispatch Assistant, you will play a vital role in ensuring the efficient scheduling and allocation of work orders. By effectively managing work schedules, optimising travel routes, and ensuring resources are correctly assigned, you will help maximise productivity and ensure customer satisfaction.

Key Responsibilities:

  • Schedule work orders using internal and external systems to ensure optimal route planning.
  • Monitor work orders and address risks to ensure timely attendance and completion.
  • Reallocate work orders as required to ensure resources are effectively utilised.
  • Manage emergency work orders to minimise disruption to planned schedules.
  • Collaborate with Field Managers and operatives to ensure work is attended within agreed timescales.
  • Accurately update work management systems and escalate issues as necessary.
  • Communicate with customers regarding engineer arrival times and reschedule appointments where needed.
  • Respond to queries from field operatives and management teams regarding work scheduling.

What We’re Looking For:

  • Proficient in Microsoft Office with strong computer literacy.
  • Excellent communication and interpersonal skills.
  • Strong organisational and administrative abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Numerate and able to manage time-sensitive deadlines effectively.
  • Enthusiastic and self-motivated with a proactive mindset.

NOTE: This is a 6 month fixed term contract, working on a hybrid working pattern: Tuesday, Thursday, and every other Friday in the office.

All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.

Location: Wigan – Hybrid, WN3 5AW
Salary: £24,570 pro rata

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.