Overview
Contract Type: 0
Salary: £26618 – £26618
Partner Org: Royal Surrey County Hospital
Be part of something exceptional
Are you ready to take the next step in your healthcare career?
We are looking for Receptionist — whether you are new to hospital or an experienced ward clerks.
The Royal Surrey County Hospital is recruiting staff for our brand-new Elective Surgery Unit and Shalford Ward, within the Cancer and Surgical Innovation Centre (CASIC), opening this summer or our wonderful Max Fac & Orthodontics team.
This is a unique opportunity to work at the forefront of surgical innovation while gaining experience across our established same-day surgery unit and wider clinical areas. We are seeking flexible, motivated individuals who thrive in a dynamic and varied environment.
Main duties of the job
As a valued member of our team, you will:
- Deliver high-quality, patient-centred care within a multidisciplinary team
- Working at the forefront welcoming patients, completing admissions, discharges, handling of patient records – filing, tracking of medical notes etc, helping patients and nurses.
- Receive ongoing support for your professional development and career progression
- Contribute to a culture of innovation, safety, and excellence
Whether you are starting your career or looking to broaden your experience, we offer a supportive environment with outstanding learning opportunities.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn’t the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey – https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification
Max Fac Hours & SSSU
Both departments core hours include weekends and lates. From 7am – 20:00pm
KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
a) Ensure accuracy and completeness of Patient Administration System (CERNER), entering admissions, transfers and discharges. Ensure accuracy of Ward Management screens on CERNER.
b) Ensure all patient case notes are filed and prepared promptly for the coding process. Ensure that notes are sent for coding.
c) Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate.
d) Undertake clerical duties as required by ward team.
e) Arrange patient appointments and transport as required by ward team.
f) Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures.
g) File medical reports and other patient documentation in patient case notes in accordance with the approved system.
h) Participate with the Team in the recovery of uncoded episodes across the medical wards to comply with the Trust’s Coding Policy. Take responsibility for tracking and rectifying missed coding from the linked ward.
i) Issue meal menus to patients. Collate and put ready for collection by the Catering Liaison Officer. Assist patients with completion of menus where necessary.
j) Assist with the distribution of meals to patients.
k) As required, collect and deliver specimens, x-rays, etc. to other wards or departments outside normal messenger service hours.
l) Attend all relevant training sessions and meetings.
m) Collect clean linen as required.
n) Support the ward manager in monitoring the cleanliness of the wards.
o) Undertake such other similar duties as may be required by the ward team.
p) Updating of bed book /ward board and completion of VTE on oasis
Person specification
Qualifications
Essential criteria
- Good standard of general education
Desirable criteria
- Grade C or above GCSE/equivalent
- English language
- Basic food hygiene certificate
Knowledge
Essential criteria
- Previous experience in a reception or other customer facing role
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
