Overview

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

We are looking for a dynamic individual to join our team in a dual role that blends client-focused sales with the artistry of visual merchandising. As a key member of our store team, you’ll not only deliver exceptional client experiences but also play a vital role in bringing Burberry’s iconic brand vision to life through inspiring displays and innovative styling.

 

In this role, you’ll partner closely with the Store Team, Visual Merchandiser, and Visual Merchandising Manager to ensure that our store reflects the very best of Burberry — elevated, customer-centric, and always brand-first. You’ll be a true ambassador for Visual Merchandising, helping to train colleagues, share best practices, and ensure every detail is executed to perfection.

RESPONSIBILITIES

  • Immerse yourself in Burberry’s global Visual Merchandising guidelines and delivery launch decks.
  • Partner with the store team to execute seasonal floor sets, window refreshes, and in-store installations, ensuring alignment with brand standards and timelines.
  • Support with planning and delivering show-stopping windows, monthly updates, BPC setups, and special partner events.
  • Elevate the store environment — from windows to mannequins — ensuring every touchpoint reflects a luxury, client-first experience.
  • Collaborate with the store team to represent key product investments in a brand-approved way.
  • Deliver on-the-job training to colleagues, empowering them to maintain high visual standards.
  • Maintain a seamless, disruption-free shop floor during trading hours through strong coordination with store and BOH teams.
  • Handle product deliveries, floor replenishments, mannequin updates, and back-of-house VM tool organization with efficiency and care.
  • Provide visual updates and photography to regional and central VM teams.
  • Contribute ideas to enhance displays and styling, always looking for creative ways to elevate store standards.
  • Liaise with regional VM partners to tailor visuals to local client preferences while staying true to the global brand vision.

PERSONAL PROFILE

  • A confident communicator who thrives on collaboration and problem-solving.
  • Detail-obsessed, with a passion for creating an elevated client experience.
  • Organised and agile, able to balance multiple priorities in a fast-paced environment.
  • Creative, with a keen eye for styling and aesthetics.
  • Experienced in Visual Merchandising (luxury or high-end retail experience a strong plus).
  • Driven, enthusiastic, and inspired by both sales and visual storytelling.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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