Overview
Train Presentation Manager – South – Littlehampton
We have a great opportunity if you are looking for a career in the Railway, we are currently recruiting for a Train Presentation Manager for West Sussex Covering Littlehampton and Bognor Regis.
Manage and lead a team of train presentation staff safely to consistently deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially Customer Experience Measures (SQR, CSat & NPS) annual targets.
If you have…..
• Experience of working at a management level in a depot or safety critical environment.
• Practical experience in managing train cleaning and servicing techniques and procedures or similar processes to improve customer satisfaction.
• Experience in the successful delivery of train presentation/customer satisfaction improvement activities with a demonstrable track record of results and achievements.
We require from you…..
• A strong knowledge in train cleaning or similar activities, practices and procedures.
• A sound knowledge of GTR policies and procedures.
• A sound knowledge of Statutory Health & Safety requirements including COSHH.
• A sound knowledge of Quality and Environmental Management systems.
• A good understanding of railway operating and safety standards, rules, instructions and legislation.
• Sound knowledge of the GTR network, Rail Industry and key stakeholders.
• Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc.
• Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc.
• Excellent communication and interpersonal skills.
• Building solid relationships with internal and external stakeholders
• Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment.
• Excellent leadership and motivation skills and strong in people management.
• Interpretation of procedures and ability to compile reports.
• Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint.
• Strong in data analysis, attention to detail, collation and reporting/presentation skills.
• Personal Track Safety
• Strong in pro-active working and problem solving.
If you feel this role is a good match to your skills and experience and you looking for a new career, we look forward to receiving your application.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
