Team Leader – Full Time

About us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth! As part of our Efficiency Delivery programme, we’re welcoming 140 new Team Leaders to our organisation. These inclusive leadership roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent customer service is delivered to our 8 million customers.

This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The new Team Leader role will be one of ways to help improve the way we carry out our work.

The introduction of 140 Team Leaders is a significant investment in our future. It will not only support our busy team managers, but also ensure we are getting the best value out of the work we do to improve service for our 8 million customers. We are recruiting across the whole of the West Midlands including: Birmingham, Stoke, Worcester, Hereford, Ludlow, Gloucester, Tipton and Telford.

 Job share applications could be considered for these roles.

You will be educated to City & Guilds Level 3, NVQ Level 3 or equivalent in a relevant subject. A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.

Evidence of your qualifications will be required prior to appointment.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

If offered a position, you will be required to attend a week’s training in Tipton, all accommodation and travel expenses will be covered.

Main Responsibilities

  • Ensuring your teams adherence to Health and Safety regulations
  • Efficient scheduling of work activities
  • Collaboration with other teams to manage workload
  • Driving team productivity and individual performance management
  • Maintaining a full schedule of work for the team
  • Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
  • Respond quickly and professionally to customer complaints



The Ideal Candidate

The ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.

  • The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002 and Electricity at Work Regulations 1989
  • Organised, with strong problem solving and the ability to think and plan ahead
  • Good communicator with the presence to build strong relationships with our customers
  • An understanding of and the ability to effectively manage performance
  • Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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