Support Engineer – Edinburgh

Job Description

At aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Role

We are looking for a proactive, curious and client‑focused Support Engineer to join our Client Technology team at Aberdeen. The client tribe technology are the shop window for our clients and strive to deliver exceptional client experience every day. Your work will help keep our digital estate fast, secure and reliable.

This role is ideal for someone who enjoys solving problems, supporting users and learning modern technologies in a hands‑on environment. You will have the opportunity to rotate across squads, learn our platforms (including Azure, Snowflake, Salesforce, Sitecore), and build real‑world skills that set you up for a future path in technology.

As a Support Engineer, you will provide advanced 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives. This role requires strong technical skills, problem-solving ability, and excellent communication skills.

Key Responsibilities

Incident & Problem Management

• Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes.

• Act as an escalation point for Career Level 1 engineers and mentor them on troubleshooting techniques.

BAU Change & Release Support

• Lead implementation of approved changes, including configuration updates and minor enhancements.

• Perform functional and regression testing; contribute to test automation initiatives.

DevOps & CI/CD

• Maintain and optimise Azure DevOps pipelines; assist with scripting and automation for deployments.

• Support environment readiness and release governance.

Development & Automation

• Design and implement small-scale enhancements or scripts to improve operational efficiency.

• Contribute to internal tooling for monitoring, reporting, and process automation.

• Collaborate with engineers on minor feature development or bug fixes within supported applications.

Access & Security

• Manage complex access requests and ensure compliance with security standards.

Agile Delivery

• Actively participate in squad ceremonies (stand-ups, sprint planning, retrospectives) and contribute to delivery planning.

Documentation & Knowledge Sharing

• Own documentation updates in ServiceNow and SharePoint; publish knowledge articles.

• Maintain Tribe SharePoint and Viva Engage pages for stakeholder visibility.

About The Candidate

• Solid experience in application support and troubleshooting across multiple platforms.

• Working knowledge of Azure, SQL, and scripting (PowerShell or similar).

• Familiarity with CI/CD pipelines and DevOps practices.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and stakeholder engagement skills.

• Exposure to testing frameworks and automation tools (desirable).

• IT certifications such as ITIL Foundation, Microsoft Azure Fundamentals, or similar are advantageous.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.