Service Charge Officer – 12 month fixed term contract – Devizes

Overview

Service Charge Officer – 12 month fixed term contract – Devizes, SN10 2AZ, United Kingdom

Could you bring you passion, enthusiasm and appetite to learn to our Service Charge team? If it’s a yes then we have a fantastic opportunity for you.

What you’ll be doing

As a Service Charge Officer you will take a key role in setting and reconciling service charges for tenant, homeowners and leaseholders in the Wiltshire and Somerset area. This will involve you handling, analysing and interrogating large amounts of financial data ensuring customers are only charged for what we can legally recover from them.

You will do this by liaising with internal colleagues, referring to terms of leases, conveyance agreements and tenancy agreements and working in accordance with current service charge legislation. You’ll work with our customers responding to their enquiries on the phone, over email and face to face about their service charges.

 

About you

You will be committed to delivering excellent customer service, with the skills to establish, develop and maintain effective working relationships with customers and colleagues.

You’ll have excellent communication skills, both written and verbal, and have a good eye for detail and accuracy when presenting information.

You’ll be proficient in the use of IT including the Microsoft Office suite and CRM databases.

You’ll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You’ll need to have a UK driving licence and access to your own vehicle for work purposes.

 

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

 

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.