Overview
Senior Platform Manager – Internet / IPVPN / Wholesale Mobile Connect (Ipswich (4405), Ipswich, United Kingdom)
Recruiter: Luke Byrne
Hiring Manager: Kate Hicks
Career Grade: C
Internal Closing Date: 15/10/25
Location: Ipswich, London or Birmingham
Why this job matters
This senior role is accountable for the current management and ongoing transformation of BT’s UK Internet, VPN and Mobile Backhaul platforms. These platforms not only underpin significant revenues for BT but also connect and provide critical services to our customers.
What you’ll be doing
• Drive ongoing transformation, technical leadership of the UK Internet, VPN and mobile backhaul network platforms through the adoption of agile methodologies, automated capabilities and others.
• Ensure the availability of the Internet, VPN and Mobile Backhaul network platforms to meet our customer service demands.
• Develop close and effective relationships with key stakeholders (specifically customers, vendors, suppliers and colleagues at a senior level), and be able to confidently present information, facilitate negotiations/outcomes and provide thought leadership to them.
• Leadership of the IP / VPN and Mobile Backhaul platform teams; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create an engaged, high performance culture within the team.
• Responsible for tools associated with the platforms and their sustainability and reliability.
• Financial responsibility for capex and opex budgets and spend (internal / external) aligned to each platform domain.
• Accountable for security and compliance of the platforms and services. Experience of Risk Management and mitigation.
• Forecast supply and demand of resource requirements based on known and unknown business needs.
Skills and Experience
• Significant experience and expertise in managing significant IP platforms, including detailed technical problem resolution.
• Expertise in security, compliance and vulnerability patching of platforms.
• Management of tools associated with the platforms, including performance and security compliance.
• Capacity planning and management.
• Delivery of software and hardware upgrades to ensure platform appropriately supported. End of service life management.
• Risk management and mitigation.
• People management and leadership; proven ability to motivate, inspire and lead (local and remote) teams in a complex environment and through periods of change.
• Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
• Budgeting (Capex / Opex) experience.
• Vendor management, negotiation and contractual understanding.
• Understanding of drivers and measurement of customer experience and methods of continuous improvement
• Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
Experience you’d be expected to have
• Mandatory: experience of leading highly skilled engineering and software development teams.
• Mandatory: experience of managing or overseeing the in-life operation / development of critical large-scale networks platforms
• Mandatory: experience of managing strategic vendor relationships and associated budgets.
• Mandatory: Platform roadmap setting .
• Mandatory: Managing Platform Security and Compliance.
• Preferable : experience of designing / troubleshooting complex service provider IP networks.
• Preferable: experience of agile product development.
Benefits
• 15% on target bonus
• Company car or £5,500 cash alternative
• Private healthcare for self and family
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
