Overview
Senior Planning and Delivery Manager (Snowhill, Birmingham, United Kingdom)
Recruiter: Luke Byrne
Career Grade: C
Closing Date: 15/10/25
Locations: Birmingham, London or Ipsiwch
Why this job matters
This senior role is accountable for delivering projects across Ethernet, Optical and Mobile Backhaul services, and internal projects on UK Internet Peering / IPVPN and Mobile Backhaul platforms. For context these products generate significant revenues for BT, and the platforms c40% of UK internet, all of BT’s private IPVPN and a significant proportion of the Mobile Backhaul connectivity within the UK.
What you’ll be doing
• Operates as an Subject Matter Expert in Planning & Delivery management, setting the development, implementation and maintenance of projects across the portfolio.
• Mentors, coaches, and manages a team to develop current and future team capabilities and ensure performance.
• Manages the overall delivery roadmap for the team, ensuring alignment with BT’s strategic plan and interlock with stakeholders both within Fixed Networks and across Business / Digital / Openreach.
• Manages the overall financial budget (Capex and Opex). Manages the teams submission into the Annual Investment Plan, Mid Term Plan (MTP). Ensures interlock with Business and Digital.
• Manages the teams Total Labour Resource (TLR) / Total Labour Cost (TLC) and input into finance resource trackers (PFT), ensuring all team members are correctly allocated to projects and Capex / Opex.
• Coaches team in Agile methodologies and supports them to deliver projects on time, to required quality and budget.
• Manages overall project/programme risks, mitigating and adjusting as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes.
• Responsible for ensuring regular updates to Programme Boards and Senior Stakeholders across the business.
• Ensures understanding of stakeholder goals and expectations, addresses misalignments, monitors programmes to meet/exceed the agreed expectations and communicates with concerned stakeholder groups.
• Envisions strategies for control and governance structures to ensure desired outcomes across projects.
• Leads the implementation of continuous improvement opportunities to improve Planning & Delivery processes
Skills and Experience
• Significant experience and expertise in managing a portfolio of projects to deliver to time, quality and budget. Project Management / Technical Delivery / Product Owner experience.
• Good technical understanding of the products (Wholesale Ethernet, BTnet, Mobile Backhaul, IP/Ethernet Connect) and Platforms, and the ability to communicate clearly the Business outcomes for the project / roadmaps
• Stakeholder requirements gathering, management and prioritization.
• Ability to use Agile methodologies and JIRA to manage portfolio of projects to achieve aims. Big Room Planning / Quarterly Wave Planning workshops to agree and set quarterly priorities across the portfolio / stakeholders.
• Financial and resource planning, budgeting and reporting.
• Risk management and mitigation. Finding options to achieve the “Path to Green” (getting back on track!). Assessment of risk and agreement of changes.
• People management and leadership; proven ability to motivate, inspire and lead (local and remote) teams in a complex environment and through periods of change. Talent, succession and coaching for performance experience.
• Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
• Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group. Conflict / issue resolution.
Experience you’d be expected to have
• Project / Programme Management including evidence of managing multiple large complex projects
• Product Owner experience (Agile)
• JIRA for managing deliverables and risks
• Communication and Stakeholder Management
• Quarterly Wave Planning / Big Room Planning / Prioritisation
• Requirements Management / Gathering
• Issue resolution / conflict management / influencing
• Budget management and PFT (resource allocation / tracking)
• Team management
• Business Connectivity knowledge, particularly Ethernet / Internet / IPVPN
• OSS knowledge / understanding
• Commercial understanding e.g impact of late delivery of milestone
Benefits
• 15% on target bonus
• Company car or £5,500 cash alternative
• Private healthcare for self and family
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
