Overview
Senior IT Support – Infrastructure
Location: Erith
Department: IT
Type: Full time, Permanent
Location: Erith, Kent
Department: IT
Reports to: IT Manager
About the Role
We are looking for a highly skilled and proactive Senior IT Support – Infrastructure professional to join our IT team. In this role, you will be responsible for ensuring the smooth operation, security, and resilience of our IT systems and networks across head office, remote sites, and stores.
You will provide advanced (2nd and 3rd line) technical support, manage infrastructure, administer enterprise applications, and drive improvements across systems, networks, and processes. This is a hands-on role where you will play a key part in safeguarding business continuity, enabling efficiency, and supporting our colleagues with the tools they need to succeed.
Key Responsibilities
User Lifecycle & Endpoint Management
- Manage onboarding, role changes, and offboarding processes, ensuring staff have the right equipment and software
- Maintain accurate records across asset inventories, HR systems (PeopleInc), and WGS Active Directory
- Support and manage applications/ systems such as Payrite (Payroll), PeopleInc (HR), Genesys (Contact Centre), IPCortex (Telephony), Speedy (CRM), Keymas and Vivantio
- Maximise value from enterprise applications by reviewing new features and identifying improvements
- Provide 2nd and 3rd line technical support and resolve tickets via Vivantio service desk
- Troubleshoot and resolve networking and connectivity issues
- Monitor networks, respond to incidents, and implement improvements such as additional leased line connections
- Oversee backup operations, disaster recovery, and business continuity processes
Skills & Experience
Essential:
- Strong experience in IT systems and network administration
- Knowledge of DHCP, DNS, WiFi, firewalls, and Meraki technologies
- Hands-on experience with VMware, Active Directory, and enterprise service desk tools (e.g., Vivantio)
- Skilled in supporting and managing enterprise applications
- Excellent troubleshooting, problem-solving, and multitasking abilities
- Strong communication and interpersonal skills with a proactive mindset
Desirable:
- Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate).
- Experience with cloud networking or hybrid infrastructure models.
What We Offer
- A Competitive salary
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- The chance to make a tangible impact on our brand and business
Salary: £32,000-£35,000
Hours:
Benefits:
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
