Overview
At IRIS FMP International, part of the IRIS Software Group, we help businesses pay their people across the world – accurately, on time, and in full compliance with local laws.
Our International Operations team manages payroll delivery in multiple countries, working closely with clients and in-country payroll partners to make sure everything runs exactly as it should. We’re organised, precise, and great at building strong, long-term relationships.
We’re now looking for a Senior International Operations Advisor to join us on a 12-month fixed-term contract to cover maternity leave.
☁️ What the Team Does
Our team sits at the heart of international payroll delivery for IRIS.
We connect clients with our network of in-country partners – coordinating data, managing timelines, and ensuring every step of the process happens on schedule.
Each Advisor looks after a small group of key clients (typically 5-10) covering 10–15 country payrolls across the UK and continental Europe. It’s a role that blends structure, service, and partnership – giving you the chance to build trusted professional relationships (and often genuine friendships) with the clients who rely on you.
💡 What Will You Be Doing?
- Manage the end-to-end payroll process for your portfolio of international clients
- Coordinate the flow of data between clients and payroll partners, ensuring accuracy and timeliness
- Act as the main client contact – answering questions, resolving issues, and keeping everyone informed
- Track key deadlines and make sure every payroll cycle stays on schedule
- Support audits and maintain accurate documentation for compliance
- Monitor KPIs / SLAs and report performance clearly
- Review and improve internal processes to make life easier for clients and colleagues
- Check in regularly with clients to plan ahead and strengthen relationships
This is a well-structured, stable role – typically busier towards month-end, with quieter periods at the start of each month for client check-ins and forward planning.
🌟 What Are We Looking For?
- Excellent customer service and relationship-building skills – you’ll be the trusted point of contact for some of our largest global clients
- Confident managing multiple deadlines and stakeholders across different time zones
- Highly organised with strong attention to detail
- Proactive, calm under pressure, and able to prioritise effectively
- Fluent in English; an additional European language such as French, Spanish, or Italian would be a real plus
- Confident using Microsoft Excel and Office 365
- Previous experience in a client-facing payroll, operations, or service environment
- Experience working with international or multi-country payrolls would be advantageous, especially if you’ve coordinated between clients and in-country partners to deliver accurate, compliant results
🚀 What Can IRIS Offer You?
- The opportunity to manage global client relationships and oversee payrolls across multiple countries
- A supportive, friendly, and collaborative team culture
- Clear structure and stability – predictable monthly cycles and long-term client partnerships
- Remote working anywhere in the UK
- Professional development within a respected global payroll brand
- The satisfaction of helping businesses pay their people correctly, every time
💬 Our Application Process
We believe hiring should be fair, transparent, and supportive:
1️⃣ Apply Online
Send us your CV and a few basic details – no lengthy forms or unnecessary steps.
2️⃣ Initial Interview (plus Online Assessments)
You’ll have an informal chat with our Talent Acquisition team, followed by:
- CCAT: a short 15-minute timed test.
- EPP: an untimed personality questionnaire.
3️⃣ Competency & Technical Interview (MS Teams)
You’ll meet with the Hiring Manager and their Manager for a relaxed, competency-based conversation, plus a short quiz to explore your general payroll knowledge and approach to client management.
✉️ Ready to Join Us?
If you’re organised, people-focused, and enjoy bringing order and clarity to complex global processes, we’d love to hear from you.
Apply today and help us deliver world-class payroll operations for clients around the world.
Salary: Competitive plus bonus
Location: UK Remote, Manchester, Wigan, Slough, Leeds, Grimsby
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
