Overview
Job Description
Salary: £37,280 – £39,152 pro rata
Hours per week: 18.5 hours
Interview date: To be confirmed after shortlisting
Housing – Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions Service offers advice and support to people who are homeless or at risk of homelessness. We help customers respond proactively to their housing situation and find suitable, affordable accommodation.
As a Senior Housing Solutions Officer, based at our lively Bourne Hill Hub in Salisbury, you will share responsibility for the day-to-day statutory reviews and technical support and training for Housing Solutions colleagues in a job-share with another part-time senior officer. Working hours are Wednesday afternoon, all day Thursday and Friday.
You will train, coach, support and review the cases of officers delivering housing advice and fulfilling our statutory duties. You will work with people facing difficult circumstances – eviction, relationship breakdown, abuse, sofa surfing, or mortgage issues. Many of our customers, in addition to housing stress, are facing financial hardship or experiences of trauma. There may be communication issues to consider to ensure that we can help them in a way that works for them.
We’re looking for someone who is empathetic, resilient, and able to work with both customers and staff in a trauma-informed way. You will provide expert advice and coach staff, ensuring they work proactively to prevent or relieve homelessness in a customer-centred way. You will be collaborating with colleagues and external agencies on complex cases.
You will bring at least 3 years’ experience in housing, a degree or equivalent, in-depth knowledge of allocations and homelessness law, private rented sector law and social housing law.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a ‘One Council’ ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!
Please download and read the role description and person specification carefully before you apply as well as Our Identity .
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact John Walker, Housing Solutions Service Manager, at John.Walker@wiltshire.gov.uk .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .
Disability Confident Employer
Application process
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn’t want you to miss out on any important updates or interview invitations. Thank you!
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
