Overview
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Senior Credit & Debt Agent, you’ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You’ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers’ needs.
Working within a multiskilled team, you’ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty.
To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too!
Important Details:
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Salary: £32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
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Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Every Saturday working is likely with a rota day off during the week)
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Start Date: November 2025.
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Office Location: Newbridge Lane, Stockport, England, SK1 2GT
You’ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Stockport office as part of the Grad Bay phase. Once you’ve successfully completed your probation, you’ll have the flexibility to work from home, with just one day in the office every two weeks.
What we need from you:
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Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
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Time Management: Handle diverse enquiries efficiently.
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Digital Savvy: Navigate multiple complex systems.
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Communication Skills: Clear, empathetic, and calm across various channels.
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Resilience: Thrive in a fast-paced, high-pressure environment.
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Problem-Solving: Provide first-time solutions and improve processes.
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Self-Development: Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
