An exciting opportunity to join a role central to the Core Business Systems Team at Card Factory, focusing on SAP ERP systems. The team’s responsibility includes aligning the design, configuration, and maintenance of these systems with current and future business requirements. The Business Systems Analyst (BSA) will handle the supply chain aspects of the ERP, collaborating with System Integrators and support partners. They will seek to improve supply chain processes through automation and optimization, working with the broader business to enhance efficiency and customer experience. Additionally, the BSA will engage with stakeholders to drive supply chain innovation and operational excellence. They are also tasked with writing specifications for engineers and providing advanced support, including the production of root cause analyses for any issues.

Job Introduction

Main Responsibilities

  • Develop and maintain partnerships with Supply Chain, ERP Finance and stakeholders.
  • Demonstrate ERP technology’s role in achieving Card Factory’s objectives.
  • Favor standard system configurations to enhance efficiency.
  • Execute necessary configuration updates for optimal system performance.
  • Support teams through testing phases, training, and troubleshooting.
  • Design, evaluate, and refine functional workflows and testing procedures.
  • Streamline operations and minimize external dependencies through internal tools.
  • Drive innovation in system building, customisation, and configuration.
  • Ensure comprehensive support throughout the system’s lifecycle.
  • Efficiently address complex support queries within agreed service parameters.
  • Communicate ERP updates and insights with IT departments and governance bodies.
  • Recommend strategic practices for process and system optimisation.

The Ideal Candidate

  • Retail sector Business Systems Architect.
  • Desirable: Supply chain ERP, ERP project involvement, change management.
  • Excellent communication, analytical, and problem-solving.
  • Desirable: Development experience.
  • Bachelor’s in Computer Science/related field.
  • Strong experience in BSA or related role.
  • Adapts to fast-paced, multitasking environments.
  • Systematic problem resolution, strong prioritization.
  • Team-oriented, self-motivated, results-driven.
  • Detail-oriented, independent, and collaborative.

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.


  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A Card Factory

Salary Details: Up To £75,000 (Depending on experience)

Location: Century House Brunel Road Wakefield 41 Industrial Estate

Job Reference: cardfac/TP/1803145/23125

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