Job Introduction

Main Responsibilities

  • Close engagement with ERP Finance, Business Partnerships and solution partners to maximise relationships to benefit cardfactory.  
  • Working with the Finance Team to understand opportunities / requirements and develop solutions .  
  • Inspiring the business through demonstrations of the possibilities of ERP technologies and its wider capabilities / integration to meet cardfactory ambitions. 
  • Maximising the use of key partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.  
  • Make configuration changes in response to business need and to ensure system’s operate successfully 
  • Supporting the teams with regression testing of solution, UAT, and training.  Debugging bugs.  
  • Developing and reviewing functional designs, test plans and scripts where applicable.  
  • Identifying opportunities to simplify existing workflows, batch jobs solutions using in-house tools accessible to us removing the dependency / reliance on our third-party suppliers.  
  • Driving innovation such as building, customising and configuring the system.  
  • Go-live and post-live support. 
  • Impact assessing new requests. 
  • Resolving 3rd line support tickets and issues raised via the IT Service Desk in accordance with internal service levels, processes, and procedures. 
  • Flexibility to provide support outside of core business hours to assist in the resolution of high priority issues.  
  • Preparing and representing ERP changes at control boards. 
  • Working with other IT Teams to share knowledge of ERP solutions.  

The Ideal Candidate

  • Proven experience of working as a Business Systems Architect preferably within Retail or a relevant sector. 

  • Strong practical experience of Finance ERP in a retail environment is desirable. 

  • Excellent Communication skills, with the ability to modify messages to technical and non-technical audiences. 

  • Excellent analytical, problem-solving skills with the ability to analyse complex issues, identify root causes, and implement effective solutions. 

  • Working closely with 3rd Parties to develop and support solutions. 

  • Can demonstrate extensive experience in application support for business users. 

  • Experience in a technical role in projects implementing ERP systems (desirable). 

  • Change and Transformation experience (desirable) 

Technical Competencies: 

  • Education: A bachelor’s degree in computer science, information technology, software engineering, or a related field. 

  • A minimum of 5 years of experience in a BSA or a related field. 

  • Development experience (any coding language) (desirable)

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.


  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A Card Factory

Salary Details: up to £75,000 (depending on experience)

Location: Century House Brunel Road Wakefield 41 Industrial Estate

Job Reference: cardfac/TP/1411087/23124

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