Overview
Sales Performance & Planning Manager – London
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
At Trustpilot, sales excellence starts with smart planning and sharp insights. We’re looking for a Sales Performance & Planning Manager to shape the way we design territories, set quotas, and track performance across our global Commercial organization.
This role sits within FP&A, embedded in the Sales Compensation function with a dotted line into Sales Operations and Commercial Finance — giving you visibility and influence across Finance, HR, and Commercial leadership. It’s all about turning complex data into clarity, building scalable planning models, and ensuring our quota and commission processes run with precision.
You’ll partner closely with senior stakeholders to align strategies, while creating dynamic spreadsheets and models that become the backbone of decision-making. If you thrive on Excel modeling, love digging into data to uncover insights, and have hands-on experience shaping quota and commission structures — this role is for you.
What you’ll be doing:
- Lead quota, territory, and headcount planning — developing scalable, bottom-up and top-down methodologies that align with our sales strategy and market potential
- Build and maintain dynamic, error-proof planning tools in Excel/Google Sheets that drive accuracy, transparency, and confidence across the business
- Own revenue reporting and forecasting models — creating clean, automated dashboards and pacing analysis to inform Finance, CRO, and Commercial leaders
- Design and refine commission processes — translating performance data into actionable insights, partnering with Sales Compensation to reduce payout errors and streamline workflows
- Strengthen governance and consistency in quota methodology, revenue attribution, and crediting rules, ensuring fairness and clarity for our global salesforce
- Partner cross-functionally with FP&A, HR, Legal, and Sales Ops to influence incentive structures, support compliance, and align plans to company priorities
- Support strategic projects like Salesforce instrumentation, forecasting architecture, and company-wide reward programs
Who you are:
- 5+ years of experience in sales operations, revenue operations, commercial finance, or sales compensation, including 2+ years direct experience with quota setting and commission structures
- An Excel/Google Sheets power user — able to build clean, dynamic, and scalable models from scratch
- Skilled at turning complex datasets into actionable insights; experience with SQL and BI tools (Looker, Tableau, G Sheets) is a plus
- Strong business partner and communicator — able to influence and align with VP+ leaders across Commercial, Finance, and HR
- Comfortable working in ambiguity and driving clarity, with a problem-solving mindset and eye for risk/opportunity
- Detail-oriented, structured, and collaborative — motivated by building processes that scale globally
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Restricted Stock Units
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
