Overview
Remote Licensed Insurance Support Specialist (Remote, Any Location, US)
Location: Remote
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
A Personal Lines/ Producer's License is required for this position.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
We deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty as one of the largest global providers of CX products. All calls are inbound calls only – no cold calling.
This position is temporary, with the potential for a permanent position after the contract ends.
Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.
Why You Should Join Us
- Competitive Compensation: $18/H–$19/H
- Paid Training: $15/H–$17/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. No less than 40 hrs. per week
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Temporary Position with Possibility of Permanent Role: This job is initially temporary, but there are opportunities for a permanent position based on performance and business needs
What We're Looking For
- A Personal Lines/ Producer's License is required for this position
- Please have your NPN ready
- Preferred 6 months – 2 years of relevant work experience
- Must be at least 18 years old
- High school diploma or GED equivalent required.
- Must have open availability during operating hours.
- Professional customer service aptitude is essential, and basic conflict resolution skills
Key Skills
- Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information
- Self-paced Learner: Ability to independently study and successfully pass continued education to keep license active. Paid continued education by Foundever.
Home Setup Requirements
- Provided Equipment: Foundever will ship necessary equipment, including a headset.
- Internet Requirements: A hardwired high speed internet connection
- Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
