Overview
Regional Performance Manager – Milton Keynes
Location: Milton Keynes
Department: Aftersales Parts Operations
Vacancy Type: Permanent – Full time
Reporting into the National Performance Manager, you will deliver regional TPS sales and profit performance through the tactical and strategic leadership of 17 TPS centres within your region.
In this highly commercial role, covering the London and South area, you will have a fantastic opportunity to get to build relationships with our investor network (TPS centres are run by our vehicle investors on an agency model).
As Regional Performance Manager, you will work to ensure operations are compliant, well-resourced and delivering consistently high levels of customer service. You will drive performance, implement growth initiatives and ensure delivery of both strategic and tactical objectives across your region.
The role is challenging and almost no day is the same. You will be expected to spend at least 60% of your time in the field (including head office on occasions) with the rest of the time working from a place of your choice.
Key responsibilities:
• Deliver regional TPS turnover and profit objectives
• Drive sales results from TPS growth programmes and marketing activity
• Agree and review monthly performance commitments and action plans with TPS Centres
• Implement and manage TPS growth initiatives and programmes
• Use reporting and data to performance manage and drive continuous improvement
• Identify and share best practice to improve business efficiency
• Influence a step change in network culture and people management
• Work collaboratively with National Sales and Account teams to maximise performance delivery
Skills & experience you can bring to the role:
• Ability to stimulate change in business mindset and processes to deliver growth
• Strong communication and influencing skills
• Calm, credible and dependable approach
• Highly organised with the ability to prioritise effectively
• Resilience under high pressure
• Proven track record of managing operational performance and delivering results
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition—and we reward it with real opportunities for growth, development, and career progression.
TPS
A significant driver of financial performance in the One Aftersales directorate, TPS is responsible for £500m turnover a year across 85 centres across the UK (including Northern Ireland). TPS Centres will typically run a workforce of Centre manager, sales manager, warehouse manager and multiple sales staff. They work with trade customers to supply genuine VWG parts to customers outside of our Authorised Repairer network. Recently they have introduced a “Brands At TPS” programme supplying other brand parts for older cars in the car parc where genuine parts sales are less considered.
Volkswagen Group
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
