Overview

Salary: £9.50 – £9.50

Shift hours: Full Time

Kents Hill Park is a dedicated training and conference centre set in a peaceful location on the outskirts of Milton Keynes, yet within easy access to key road, rail and airport networks. Ideally suited to training courses and conferencing, our quiet, suburban location provides delegates with an environment conducive to learning.

With over 70 meeting rooms and 300 bedrooms, with our restaurant serving upwards of 200 guests for breakfast, lunch and dinner, we also have fantastic onsite leisure club operated by Nuffield Health.  

Kents Hill Park offers a flexible and adaptable approach to our client’s business needs and can accommodate up to 600 delegates being one of the largest dedicated training and conference centres in the UK, it is not surprising that Kents Hill Park is recognised as a leading venue to host training and conferencing events in the home counties. The Venues Collection, a grouping of eight easily accessible event spaces division of Compass Group UK & Ireland.

You will support the Front Office Manager to deliver and improve consistent standards in all areas of Front Office with the main aim being guest care and satisfaction.  Ensuring that from check-in to the final account being prepared and received by the client, the department operates to agreed company standards. With the emphasis being on creating the correct first impression, ensuring that the switchboard is answered efficiently, and using the correct salutations.  

Front Office Team         Reception Team Day and Nights (2 positions)

Department specific responsibilities

  • Be fully competent in the use of all IT systems associated with your department.
  • Ensure that yourself and your team are fully aware of all venue’s facilities and events
  • Ensure the department SOP is up to date and is monitored for 100% compliance
  • Handle guest queries and feedback, taking appropriate action to ensure full resolution
  • Develop and maintain a high level of guest care with the emphasis on guest interaction
  • Attend any meeting as requested by the management
  • Ensure effective communication between your department and any other department
  • Prepare all guest bills ensuring that there are no errors on the account
  • Minimise the use and manage how PM accounts are used
  • React promptly to any issued identified for maintenance and add into Opera
  • Ensure that the team understand the importance of profiling and are adhering to SOP
  • Drive email capture forward to assist with marketing our venue
  • Carry out Duty Management shifts as required
  • Train new colleagues as well as ongoing training for existing colleagues
  • Adhere to departmental SOP compliance
  • Communicate relevant matters to your team
  • Maintain colleague discipline and grievance procedures in accordance with our policies

Health & Safety

  • Take ownership for all Health and Safety matters in your department
  • Be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including: licensing, Health and Safety at Work, COSHH, Environmental Health, Fire Precautions, Manual Handling, Wellbeing and Risk Assessments

Naturally, as our Receptionist you should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist will connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

Reference: compass/TP/1489165/98086//KHP

Location: Milton Keynes