Overview
Pricing & Promotions Ops Mgr – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.
We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
Pricing & Promotions Manager – Foods Commercial
Are you a diligent leader with a passion for operational excellence and customer-first thinking? We’re looking for a Pricing & Promotions Manager to lead our Pricing Operations Planning team, ensuring all in-store ticketing is accurate, compliant, and aligned with our commercial strategy. In this role, you’ll collaborate closely with Commercial and Retail teams, lead promotional setups, and drive continuous improvement across pricing systems and processes. If you thrive in a fast-paced environment, have strong partner management skills, and bring a high level of commercial awareness, we’d love to hear from you.
What you’ll do
- Lead and develop a team of up to 10 Pricing Operations colleagues across various trading areas, including franchise and hospitality
- Ensure all shelf-edge ticketing is legally compliant and accurately reflects product pricing and descriptions
- Oversee promotional setups for the Food Group, ensuring alignment with trusted value principles and operational excellence
- Collaborate with Commercial and Retail teams to support consistent and customer-friendly ticket execution, while responding to feedback and driving improvements
- Partner with Technology teams to maintain and enhance systems and processes, improving efficiency and ticketing accuracy
Who you are
- Strong organisational and program management skills, with the ability to manage multiple workstreams
- Experience in partner management and building relationships across Foods and Retail Operations
- High resilience and agility, with the ability to work at pace and adapt quickly to change
- Clear and articulate communication, combined with strong interpersonal and leadership capabilities
- High commercial awareness and a proactive, “can-do” attitude, with the ability to deliver through others
What’s in it for You?
Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount for you + 1 household member (after probation)
- Competitive holiday allowance + option to buy more
- Discretionary bonus schemes linked to performance
- Strong pension + life assurance
- Tailored induction + training from day one
- Perks and savings via M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (GP access + mental health services)
- 1 paid volunteer day a year
Everyone’s Welcome
We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.
If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.
#LI-Hybrid #hybridrole
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
