Pool Worker, City of London

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia’s Modern Slavery Response Service is the largest provider of support services to survivors of modern slavery and human trafficking in London and the South East. We use our trauma-informed approach to empower survivors to have access to support in areas such as health, education, legal support and housing. 

We are looking for dedicated and committed individuals to join our bank staff (pool list) to provide support in our service. Pool workers provide vital cover where needed such as sickness, holiday etc. There will be a variety of opportunities across the service, and options to work single days or short placements. Working in our service would provide an excellent opportunity for anyone interested in learning more about modern slavery and human trafficking. If you think you could work with us to deliver excellent services, we’d love to hear from you.

A day in this role looks like….

As a Pool Worker at Hestia, you will play a crucial role in our Modern Slavery Response Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To empower survivors who are in recovery, ensuring that their health and wellbeing needs are met, that their independence is maintained, and that they can achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of Management;
• Support service users to engage effectively in their liaisons with professionals within the community, such as housing providers, health professionals, colleges and solicitors.
• Work flexibly as part of a team to ensure service coverage.
• Complete initial assessments with new service users, ensuring their needs are robustly assessed and that any urgent actions are taken, for example in obtaining legal advice, accessing a health service, or dealing with any housing issues.
• Cover safe houses where needed, ensuring that health and safety checks are carried out, and be a first point of contact for residents; responsibilities for each shift will be made clear before commencement of a shift, and managerial support will be in place.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge and understanding of safeguarding issues and ability to address them appropriately, particularly in ensuring key information is handed over to managers/relevant staff.
• Excellent written and verbal communication skills.
• Ability to cope with stressful situations and professionally deal with emergencies.
• Time management and an ability to prioritise urgent matters.
• Ability to work independently and manage your own tasks and responsibilities.
• Proficient in using a computer and working on a database.
• Proficient in using Microsoft Teams and Microsoft Office.
• Capacity to handle emotional and sometimes stressful work.
• Confidence in liaising with other organisations and professionals.
• Knowledge of GDPR principles.
• Ability to maintain professional boundaries and manage service user expectations.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.