Personal Injury Claims Handler – Basingstoke

Overview

Company description

Location: Basingstoke hybrid 3 days in office
Salary: £28k plus up to 10% annual bonus
Employment type: Full time/permanent
Hours: Monday-Friday

n

Think the AA is just about roadside assistance? Think again!

n

As one of the UK’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we’ve got you covered. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team. Ready to join us?

n

#LI-EJ1 #LI-Hybrid

n

This is the job

Claim this role and join the AA.

n

As our Personal Injury Claims Handler, you will be responsible for handling a portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations with a working understanding of the Pre Action-Protocol, MOJ and OIC Portals.

n

You will have full case ownership of claims with values of up to £25k, with the opportunity to deal with higher value claims. This is your opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for your customer. By ensuring your customers’ expectations are met and exceeded, you’ll be liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed.

What will I be doing?

You’ll be:

n

n
• A confident communicator: You are the person to provide outstanding customer service. Drawing on your honed customer service skills, you ensure your customer is always treated fairly and with empathy in accordance with company and industry set guidelines. You also improve customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions

n

• A stickler for detail: Attention to detail is key as you manage your own portfolio and see them through from cradle to grave. You assess the liability for an accident, offering advice and guidance to your customers giving an objective opinion on prospects and, where necessary, advise your customer where liability will rest

n

• A proactive team player: You identify and report where necessary to team management claims where poor prognostic indicators are present. You are keen to get involved in departmental projects whether this is improving process efficiencies, service projects or cost supporting; you always have an eye on continuous improvement

n

What do I need?

n
• Previous insurance experience with ideally a knowledge of personal injury claims and litigation

n

• Experience of using both MOJ and OIC portals

n

• Thrives when working in a fast paced, target orientated environment

n

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

n

n
• 25 days annual leave plus bank holidays + holiday buying scheme

n

• Worksave pension scheme with up to 7% employer contribution

n

• Free AA breakdown membership from Day 1 plus 50% discount for family and friends

n

• Discounts on AA products including car and home insurance

n

• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

n

• Company funded life assurance

n

• Diverse learning and development opportunities to support you to progress in your career

n

• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

n

n

Plus, so much more!

n

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

n

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

n

 

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.