Overview
People Partner – Fashion, Home & Beauty – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
You will drive the delivery of the Commercial Plan through the People Plan. Partner with Leadership teams and line managers to identify business led People solutions that deliver commercial performance. Provide support on the people aspects of business plans and provide input on people and organisational issues. Work closely with business leaders and line managers to build our people capability and drive a high-performance culture.
All the details
Are you passionate about driving change, building high-performing teams, and shaping the future of retail? We’re looking for a dynamic People Partner to join our Fashion, Home & Beauty division at a pivotal moment in our transformation journey, to support the Online and Marketing teams.
As a People Partner, you’ll work closely with the Head of People and leadership teams to deliver a people strategy that supports commercial success. You’ll be a trusted advisor, helping line managers build talent, drive performance, and lead change across the business.
This is a hands-on role where you’ll roll up your sleeves and get stuck into delivering impactful people solutions. You’ll be at the heart of organisational development, talent planning, and performance management, ensuring our people are set up to thrive.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
Your key accountabilities will include:
- Partner with leaders to deliver the People Plan aligned to commercial goals and drive organisational effectiveness through change initiatives.
- Champion talent development, succession planning, and a high-performance culture across the business.
- Use data and insights to inform decisions, improve outcomes, and support the adoption of digital HR tools and self-service platforms.
- Lead diversity and inclusion strategies to build inclusive teams and foster a culture of belonging.
- Collaborate across HR Centres of Expertise and key stakeholders to ensure consistent and impactful people practices.
Who you are
Your skills and experience will include:
- Experienced in supporting Online and Marketing teams, ideally within a retail or consumer-focused environment.
- Strong generalist HR background with expertise in organisational development (OD), talent, performance, and change management.
- Excellent stakeholder management and influencing skills, with the confidence to challenge and coach leaders effectively.
- Commercial acumen and a strong passion for delivering results through people strategies.
- A curious mindset with a love for data, continuous improvement, and the ability to manage ambiguity.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
