Overview
Passenger Host Team Leader – Gatwick Airport
Do you have a positive attitude and enjoy delivering high standards of customer service?
Let’s shape the railway together and develop your skillset!
As a Passenger Host Team Leader, you are a key member of staff whose role is of prime importance. You will be expected to provide a high level of customer service and information as well as a feeling of safety, security and well-being whilst protecting the revenue of Govia Thameslink Railway (GTR). You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into three main categories – revenue protection, customer service and security. It is an environment in which you will sometimes be working under pressure, when demands on you will be high. You will be expected to provide high standards of courtesy and service ensuring that you are proactive in providing assistance at all times.
In addition to the above, as a Passenger Host Team Leader, your role will be to provide local direction and leadership of Passenger Host colleagues which supports the GTRs Revenue Protection strategy
Working closely with your line manager you will provide support for the planning and local delivery of Revenue Protection activities whilst supporting your line Manager with day-to-day management of the team.
Experience / Skills / Requirements
- Ensure that you are highly visible and lead, direct and support your team ensuring that they are fully capable of carrying out their roles and responsibilities to the required standard.
- Ensure a safe working environment ensuring safety principles are embedded within your areas of responsibility.
- Support the delivery of the ticketless travel survey
- Ensure that you are highly visible and provide an excellent standard of customer service
In return, you’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), pension and much more.
Don’t delay apply today!
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
