Overview
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Operations Support Manager (Activities &
leisure) –12 MONTH MATERNITY COVER
Field-based with frequent UK-wide travel
Annual salary + bonus, car allowance and benefits
We’re
looking for a passionate Activities & Leisure Operations Support Manager to support our parks in delivering unforgettable guest experiences. You’ll
drive performance, boost revenues, and champion health & safety, with a mix
of hands-on support and strategic planning. From leading training to shaping
best practices, you’ll help create amazing holiday memories. If you love
variety and making a difference, this is the role for you!
Please note that this is a maternity cover contract.
What you will be doing:
– Driving Performance & Planning – Support national strategies, optimise budgets, and ensure sales and contribution targets are met across multiple parks.
– Enhancing Scheduling & Operations – Champion team deployment, refine scheduling, and maximise activity fill rates using park-specific KPIs.
– Boosting Guest Experience & Digital Innovation – Improve activity offerings, streamline booking journeys, and support digital platform rollouts for a seamless experience.
– Leading Training & Health & Safety – Manage supplier partnerships, organise national training programmes, and oversee H&S compliance across designated activity areas.
– Supporting & Developing Park Teams – Coach, recruit, and upskill Leisure Managers and teams while driving best practices and operational excellence across parks.
What we’d like you to bring:
– Industry Expertise & Leadership – Experienced in F&B and/or Activities & Leisure, with specialist knowledge and qualifications in leisure operations and safety.
– Strategic & Analytical Thinking Skills – Strong problem-solving, numerical, and P&L management skills, balancing guest, team, and stakeholder needs.
– Communication & Coaching Ability – Confident presenter, effective coach, and skilled in written and verbal communication to engage teams and stakeholders.
– Organisation & Time Management Skills – Excellent at multitasking, prioritising, and staying calm under pressure while managing multiple projects.
– Collaboration & Leadership – Builds strong relationships, works cross-functionally, and consistently champions Haven’s Leadership behaviours.
What’s In It For You?
– Holiday allowance that rises with service, plus a
‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
–
Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us
know.
Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share.
We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
