Overview

Operations Director – London

Salary:£80k + excellent benefits

We’re a multi award-winning contract catering company, powered by a passionate team of foodies who deliver exceptional dining experiences across a diverse range of clients every day. We’re now looking for an inspiring Operations Director, based in London, to join our leadership team and drive the next stage of our growth journey.

As Operations Director, you’ll lead and motivate a talented team of Operations & Account Managers across multiple London sites — ensuring we deliver exceptional food experiences, outstanding service, and strong financial results for every client.

This role is both strategic and hands-on — perfect for a people-focused leader who combines commercial acumen with a genuine passion for food and service excellence.

This new role will be working alongside the existing Operations Director forming a strong team to consistently deliver for our clients and develop the teams.

What you’ll do:

  • Provide clear, visionary leadership that inspires teams to deliver sales, profit, and service excellence across all sites.
  • Develop and implement strategies that drive growth, client satisfaction, and contract retention in the London region.
  • Work closely with the Managing Director and Finance teams to deliver ambitious annual and quarterly budgets.
  • Build and sustain a culture of empowerment, engagement, and continuous improvement, living and breathing our foodie values.
  • Ensure compliance with all company, client, and legislative requirements — maintaining the highest standards in safety, quality, and service.
  • Act as an ambassador for BM, building trusted partnerships with clients, suppliers, and your teams.

What you’ll bring:

  • Proven experience managing multi-site operations with full P&L responsibility (£20m+).
  • Strong background in contract catering or hospitality, leading teams of 500+ people.
  • Excellent commercial and strategic insight, with the ability to spot opportunities and deliver measurable growth.
  • Exceptional leadership, communication, and relationship-building skills.
  • A true passion for food, service, and creating memorable experiences.

Why join us:

We believe in developing our people, celebrating success, and making work rewarding and enjoyable. When you join BM, you’ll enjoy:

  • An annual day off for your birthday ?
  • Monthly masterclasses with Michelin-starred chefs
  • Fully funded development courses (Levels 2–7)
  • Freedom Friday – a paid day off to volunteer for a cause you love
  • Discounts and cashback at top retailers
  • Free lunch every workday ?️
  • Enhanced parental and fertility leave, plus grandparent leave
  • 24/7 access to the Mental Health Charter App

If you’re a driven, values-led leader who thrives in a fast-paced, people-centred business — we’d love to hear from you.

Apply now and help us shape the future of food in London with BM.

Location: , London,

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