Overview


Omnichannel & Clienteling Innovation Associate – London, United Kingdom

Position Overview

Ref #
W180130

State/Region
London

Department
Marketing

Location
United Kingdom

City
London

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The Omnichannel & Innovation Clienteling Associate is a critical operational and transformation role supporting the execution of Ralph Lauren’s enterprise-wide Clienteling strategy and accelerated omnichannel transformation roadmap across EMEA. 

Acting as the operational backbone of the EMEA Clienteling Strategy & Innovation function, this role enables the successful delivery, stabilization, and scaling of next-generation clienteling technologies, omnichannel workflows, and AI-enabled retail initiatives across RLS, RLC, PRO, and RLE channels. 

Reporting directly to the Strategy & Innovation Senior Manager, the Associate translates strategic vision into operational execution by driving technology coordination, testing governance, business logic implementation, retail readiness, issue resolution, and cross-functional alignment across Clienteling, Technology, Data/CIX, IT, Retail, and Commercial teams. 

This role requires a rare combination of clienteling operations knowledge, omnichannel retail understanding, technical coordination capabilities, data/process fluency, and cross-functional execution skills within a highly complex transformation environment. 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Clienteling Technology Operations & Continuity 
  • Support operational continuity of all clienteling technologies across EMEA retail teams 
  • Ensure stability and functionality of Mad Mobile and related clienteling ecosystems during transition to the new global Clienteling App 
  • Support ongoing optimization of workflows, outreach functionality, reporting logic, operational processes, and retail enablement tools 
  • Act as escalation support for operational issues impacting retail execution, outreach, logging, data integrity, and clienteling performance 
  • Global Clienteling App Delivery & Rollout 
  • Support operational execution support for the global Clienteling App rollout across EMEA 
  • Coordinate testing, feature tracking, testing governance, business requirements, workflow validation, operational readiness, and rollout support 
  • Partner with Technology, Data/CIX, IT, Retail, Commercial, and Global teams to align omnichannel business logic and operational frameworks 
  • Support future roadmap phases including advanced workflows, reporting frameworks, AI-enabled capabilities, and omnichannel operational processes 
  • Ensure retail readiness across pilot and production environments, including training coordination, deployment tracking, adoption support, and issue mitigation 
  • Omnichannel Enablement & Cross-Functional Execution 
  • Support omnichannel clienteling initiatives across full-price retail, concessions, outlet, and digital channels (RLS, RLC, PRO, RLE) 
  • Translate business needs into structured technical requirements, workflows, and implementation logic 
  • Partner cross-functionally to align operational execution, issue resolution, and rollout timelines across multiple workstreams simultaneously 
  • Act as a connector between corporate transformation initiatives and retail field-level operational execution 

EXPERIENCE, SKILLS & KNOWLEDGE

  • Experience supporting complex omnichannel retail operations, clienteling ecosystems, CRM technologies, or digital transformation initiatives within a large-scale retail or luxury organization 
  • Demonstrated exposure to cross-functional coordination across Technology, Data, Retail, Commercial, and operational teams 
  • Experience working within highly operational, fast-paced, multi-stakeholder environments requiring strong prioritization and execution rigor 
  • Strong familiarity with clienteling tools, CRM systems, outreach ecosystems, reporting workflows, and retail operational processes 
  • Experience supporting technology deployments, rollout readiness, testing coordination, operational governance, or transformation initiatives is strongly preferred 
  • Proven ability to operate effectively across both strategic and operational workstreams simultaneously 

 

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