Overview
Service Delivery Manager – Development Opportunity
Location: Rugby / Coventry (with travel to other sites and offices)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits
Level: SFIA Level 4
Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a
development opportunity for a motivated individual to join our Business IT team as a
Service Delivery Manager.
This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You’ll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives.
What You’ll Be Doing
- Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles.
- Assisting with the delivery of IT services across the business, ensuring alignment with operational goals.
- Collaborating with existing Service Delivery Managers to contribute to
security-related activities, including:- Data Protection Impact Assessments (DPIAs)
- Supplier security evaluations
- Security education and awareness initiatives
- Participating in service reviews, incident and problem management, and continuous improvement efforts.
What You’ll Bring
- A strong interest in IT service management and a desire to develop leadership capabilities.
- Experience in IT operations, support, or coordination roles.
- Excellent communication and organisational skills.
- A proactive mindset and willingness to learn from experienced colleagues.
- Familiarity with ITIL or SFIA frameworks is beneficial but not essential.
Why This Role?
- Development Pathway: Grow your skills and experience under the guidance of senior Service Delivery Managers.
- Security Exposure: Gain hands-on experience in supporting security-related processes and compliance activities.
- Collaborative Culture: Work in a supportive team that values innovation, knowledge sharing, and continuous improvement.
- Impactful Work: Help shape the future of IT service delivery in one of the UK’s leading construction businesses.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
