Overview
IT and Digital Services Programme Manager Uno – Pontypridd, South Wales
Salary: £60,000 – £63,000 Dependant on Experience
Basis: Full time
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales’ leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
To lead a multi-year, multi-million-pound digital transformation programme shaping Transport for Wales’s customer experience strategy. This includes the Multi-Modal App and Digital Environment, ensuring integrated, accessible, and user-focused services are delivered on time, within budget, and to quality standards, enabling a step-change in how millions of customers access and use public transport across Wales.
- Lead strategic programme delivery by managing scope, outcomes, delivery cadence, and team structure across a £5 million multi-year programme, ensuring successful implementation of TfW’s multi-modal app and digital ecosystem used by millions of passengers.
- Shape and Govern Technical Architecture through the collaboration with product, architecture, and technical teams to define scalable APIs, platforms, and data models, to ensure a robust, integrated digital environment. Define and govern technical architecture in collaboration with product, architecture, and technical teams, ensuring scalable APIs, platforms, and data models enable robust, integrated services.
- Champion User-Centred, Accessible Design through Embedding user needs and accessibility principles through continuous research, testing, and feedback loops to drive iterative improvement.
- Manage Digital Delivery Partnerships through overseeing relationships with app/web developers, backend providers, payment platforms, and integration specialists to align commercial alignment and performance.
- Run Governance and Stakeholder Engagement by leading programme boards and working groups, providing regular updates to Executive Leadership, Welsh Government, and other senior stakeholders to ensure full visibility of programme. Run governance and stakeholder engagement forums including programme boards and working groups, providing updates to senior stakeholders and ensuring alignment with organisational priorities.
Who we’re looking for
- Degree level qualification in IT, Business Administration, Economics, or a related field.
- Have a project management qualification such as APM or PRINCE2 or similar.
- Proven experience leading large-scale, complex digital or technology transformation programmes with multiple delivery partners in a public sector or regulated environment.
- Experience in delivering high-quality digital products (apps, portals, platforms) for end users, ideally in transport, mobility, or public-facing sectors.
- Confident operating in Agile and hybrid environments. Able to align product roadmaps with programme milestones and business outcomes.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
