Overview

Internal Sales Supervisor

Location: Erith,London

Department: Internal Sales

Type: Full time, Permanent

 

Job Role

We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment.

Key Responsibilities:

  • Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism.
  • Monitor calls and provide coaching to improve sales techniques, customer service, and compliance.
  • Conduct regular team meetings, training sessions, and performance reviews.
  • Generate reports on team performance, sales metrics, and customer feedback.
  • Handle escalated customer queries and complaints professionally and promptly.
  • Motivate and support the telesales team to maintain high morale and a positive working environment.
  • Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies.
  • Ensure compliance with company policies, procedures, and relevant industry regulations.
  • Coach the sales team on selling techniques and best practices through “ride alongs” with each individual.

 

Key Skills & Competencies

  • Strong leadership and team management skills 
  • Excellent communication, interpersonal and motivational skills.
  • Ability to analyse performance data and implement strategies for improvement.
  • Proficient in CRM systems, MS Office suite and call centre software.
  • Strong organisational and time management skills.
  • High level of professionalism and customer focus. 

Desirable Experience

  • Experience in the automotive, construction or industrial supply sectors.
  • Experience with telesales, preferably within a B2B environment. 
  • Previous experience supervising or mentoring a telesales team.

If this sound like you and you would like to build a career with a modern, progressive company with an eye on the future, apply for this position by clicking the button below. Be a part of the Würth success story; work in a positive environment alongside a multi-national team, and fast track your career.

We are committed to inclusion and diversity for the future success of the Wurth Group.

 

Salary: £33,300 Variable OTE £49,200

Hours: 37.5

Benefits: Competitive

 

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