Information Support Assistant – Salford

So, what will the role involve? 

The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer service as part of the Library Services Team within the Library. This is a customer service–focused role, providing frontline support to library users to ensure they have a positive experience when accessing our spaces, services, and resources. As an Information Support Assistant, your responsibilities will include:

• Responding to enquiries including making space bookings, access to print and electronic resources, and the loan and return of library laptops, including signposting users to services and resources provided by teams around the University. 
• Promoting library services and programmes to service users and assisting with outreach and engagement activities. 

You will be expected to: 

• Support students on their learning journey and make a difference to their life here at the University of Salford.   
• Build relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are. 
• Be confident in dealing with challenging behaviour including but not limited to, inappropriate language, and non-compliance with library policies and procedures 
• Contribute to creating innovative and inclusive learning spaces that support the evolving ways students learn and are taught, while also taking part in collaborative projects as required.
• Champion equality and diversity by fostering an inclusive and supportive environment for both students and staff, in line with University policy. 

Flexibility and openness to different working patterns is encouraged, as this will support team coverage and service needs.

A bit about the Library Services Team… 

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University.  Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, enquiry services, and for the management and development of libraries and learning spaces across the campus.  

We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. And we encourage talking! Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. The Library is a central resource on campus and we aim to ensure that all students have a positive, vibrant, and engaging experience whenever they use our service.  

If you are passionate about providing exceptional customer service and have experience of working in a customer service environment we encourage you to apply for this role. 

If you’ve got further questions, please contact the hiring managers, Shirley Bong (S.S.S.Bong@salford.ac.uk) or Thomas Edwards (T.Edwards4@salford.ac.uk) for an informal chat. 

This is a permanent, part-time post working during term time only (32 weeks per year). The standard working pattern will be Monday to Thursday, 15:00 – 21:00, equating to 21.75 hours per week.

The current full-time equivalent salary band is £28,031 to £29,588 per annum. As this post is 0.43 FTE, the actual salary will be paid on a pro rata basis in line with contracted hours.

Please be aware that this advert may close before the advertised closing date, should we receive a high volume of applications.

What’s in it for you? 

• Competitive salary – and excellent pension scheme
• An impressive 32 days leave – plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working – we support a culture of flexible and agile working to help you find the right balance
• Professional development – we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community – there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students’ lives!

JOB DESCRIPTION