Overview
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Income
Assistant
Hemel
Hempstead (Hybrid – 50% Office / 50% Remote)
Competitive
Salary + bonus and benefits
15-month
Fixed-Term Contract | Full-Time
About the
Role
Are you detail-driven with a
knack for numbers and a passion for getting things right first time? Join us as
an Income Assistant and become a vital part of our fast-paced finance team.
Based in Hemel Hempstead with the flexibility to work from home up to 50% of
the time, you’ll help ensure our financial transactions are accurate,
compliant, and on time – supporting smooth operations across our much-loved
holiday parks. Whether it’s reconciling bank statements or resolving queries
with teams on site, your precision and problem-solving skills will help keep
everything ticking along behind the scenes.
In this
role, you’ll:
Process invoices and manage
rebates and sundry payments
Handle customer queries and
ensure accurate posting of financial transactions
Conduct daily bank
reconciliations across multiple accounts
Manage refunds, chargebacks, and
journal entries using ERPx and Seaware systems
Reconcile daily takings and
investigate discrepancies
Support the Income Team in
reducing outstanding debt
Communicate effectively with
internal teams and customers
Assist in month-end and year-end
closing processes
Help streamline and improve
processes where possible
Contribute to a collaborative
and supportive team culture
To thrive
in this role, you’ll need:
A strong understanding of
accounts receivable and basic accounting principles
Experience with bank
reconciliations and financial systems
Proficient Excel skills,
including pivot tables and v-lookups
A proactive, problem-solving
mindset with great attention to detail
Excellent communication and
customer service skills
Ability to prioritise workload
and meet tight deadlines
A positive attitude and
eagerness to contribute to team success
High accuracy and organisational
skills
Familiarity with multi-site or
high-volume environments (desirable)
An accountancy qualification
such as AAT (desirable but not essential)
What’s In
It For You?
– Holiday
allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual
bonus
– 20%
discount on both Haven and Warner Hotels holiday for you, family and friends
–
Comprehensive wellbeing support
– Access to
the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive
discounts with corporate partners
– Exciting
career pathways, including Learning and Development opportunities such as
Apprenticeships and Degrees
– Enhanced
family friendly policies and pay (eligibility criteria applied)
Who are
we?
We’re part
of an award-winning Bourne Leisure family, which includes Haven & Warner
Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations
and our HQ based in Hemel Hempstead.
What’s it
like to work with us?
Working with
us is ultimately defined by our exceptional people and teams. At Haven, we take
pride in our Breath of Fresh Air culture, which focuses on valuing and
supporting every team member. We prioritise openness and transparency in our
interactions allowing our team members to be their authentic selves.
We operate a
hybrid working model, meaning 50% of your working week will be spent at the
office, occasionally on Park, or at external events.
What can
you expect during the recruitment process?
The
interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us
know.
Diversity,
equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are happy to discuss any reasonable adjustments or flexibility that you may
require, including whether a role can be part-time or a job-share.
We genuinely
care about every candidate’s experience during the recruitment process and are
here to provide support where we can. If you require any assistance or
reasonable adjustments while applying, please don’t hesitate to reach out to us
at resourcingteam@bourne-leisure.co.uk.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
