Overview

Housing Intervention Worker – Merthyr Tydfil & Pontypridd – South Wales

Permanent

£26,000

Delivered by The Forward Trust in partnership with HM Prison and Probation Service, the Camau Service supports men involved in the Criminal Justice system to secure stable housing and build positive futures.

Change lives. Every day.

If you’re experienced, solutions-focused and passionate about preventing homelessness and reducing reoffending, this could be the role for you.

You’ll be co-located within probation offices in Merthyr Tydfil and Pontypridd on a Full-Time basis (35 Hours) , working directly with men on probation and those preparing for release from custody. Through practical housing interventions and strong partnership working, you’ll help people take meaningful steps toward stability.

What you’ll be doing

  • You’ll deliver targeted, housing-focused support that prevents homelessness and improves long-term outcomes:
  • Provide 1-2-1 housing advice and interventions
  • Complete holistic housing needs assessments and structured action plans
  • Source private rented accommodation (HMOs, shared housing, studios, 1-bed properties)
  • Liaise with landlords, negotiate tenancy agreements and rental terms
  • Build relationships with housing providers accepting Universal Credit/Housing Benefit
  • Work closely with probation and prison colleagues to reduce reoffending
  • Ensure properties meet Rent Smart Wales and legal safety standards
  • Contribute to team targets and service objectives

This is a hands-on, collaborative role where no two days are the same, and every day matters.

What we’re looking for

  • Strong knowledge of housing and welfare benefits systems
  • Experience delivering housing or welfare advice
  • Ability to assess adults with complex needs (homelessness, substance use, mental ill health)
  • Experience developing practical support plans that sustain tenancies
  • Confidence working with people experiencing multiple disadvantage
  • A resilient, compassionate and partnership-driven approach

We are committed to inclusive recruitment and welcome applications from people with lived experience, including recovery from addiction, co-dependency, gambling, previous offending or homelessness.

At The Forward Trust, you’ll be part of a progressive, values-led organisation that genuinely believes in second chances, for the people we support and for our staff. We offer enhanced benefits, ongoing professional development and real opportunities for progression, all within a supportive environment where your contribution is recognised and your impact is visible.

Here, you won’t just have a job, you’ll have the opportunity to make measurable, lasting change in people’s lives.

Break cycles. Build futures. Be the difference.

Please see attached Job Description for full details

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits – 

  • Flexible working
  • Training and development opportunities
    • Simply Health Cashback Scheme (optional)
    • Season Ticket Loan Scheme 
    • Cycle to work scheme
    • Crisis Loan Scheme
    • Electric Car Scheme
    • 3 x Wellbeing Days (pro rata’d for part time employees)
    • Access to Blue Light Card
    • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
    • Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
    • Death in Service Payment (2x annual salary) 
    • Critical Illness Insurance (subject to qualifying criteria)
    Please note that we may close this vacancy early if we receive a high volume of suitable applications.
     
    Diversity at Forward Trust
    The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness.

    When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

    To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.  

    We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.
     
    Employee Screening and Eligibility to Work
    Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

    If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

     
    Our Commitment to Safeguarding
    We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.

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