Overview
Housing Assistant – Ebley Mill – Stroud
Reference: REQ0191
Description:
We are seeking a Housing Assistant to complement our professional Housing Team, working within the tenancy management service of the Council, you will support the team with all aspects of social housing. You will play a crucial part in supporting our communities and valuing our people along with making a difference by delivering on our objectives.
In this role you will work closely with our communities, partners, and our internal colleagues to deliver an exceptional tenancy management service. You will provide meaningful support to our Housing Officers and to our tenants. Whilst this role is important to service delivery and will play a key role in meeting our objectives, this position also represents an opportunity for you to learn and develop the knowledge, skills and experience to progress into the Housing Officer role in the future.
Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant part in transforming services and finding innovative ways to resolve challenging situations.
About you
It is preferrable that you have experience of working in a housing or customer service role previously, however more importantly you must be passionate and enthusiastic about delivering exceptional customer service whilst working well under pressure. You must have the willingness to learn, develop new skills and be an excellent team player.
To be successful you will need to:
Have a good standard of education through qualification (e.g., GCSE Maths and English Grade C/5 or equivalent)
Have excellent communication skills and the ability to deal with a diverse range of customers
Have the ability to multi-task
Be resilient and empathetic.
You will be highly motivated and customer solution focused.
Benefits of working for us
Commitment to work life balance with flexible working hours
A work environment steeped in history and a scenic location
Exceptional pension scheme 20% Employer contribution
Cycle scheme
23 days holiday per year, pro rata rising to 26 days after 5 years service + bank holidays + Christmas and New Year shutdown
Employee discount scheme
Up to 3 days per year Volunteering days
Learning and development opportunities
If you can see yourself being a part of this hardworking, supportive and resilient team, please apply today.
If you would like more information about the role, please call 01453 754163 and speak with Michelle Elliott
In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information :
https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:
Stroud District – The Natural Place
Region:
Location: Ebley Mill – Stroud
Salary: *GBP*28,598 per annum
Package: -Excellent pension scheme – Flexi Working Scheme – Hybrid working approach – Employee Wellbeing Offer – For more information please see the benefits section on our website
Contractual hours: 37
Basis: Permanent
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
